Just ONE issue: today I was looking at ONE email in my "spam detector" file. I went to delete that message, and the verizon deleted my whole file, all 154 messages. No prompt, no querie, just empty. I got on the useless ....4966# and went thru 5 or 6 robots, 4 or 5 people (robots also) and after 1 1/2 hours, was finally told... they are GONE! since we all know they can be retrieved and so many "tech reps, tech experts, tech svc supvrs could not (would not) do it, well....what do you think???