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can't login to MyVerizon site from my home, cant receive email at my home

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-21-2014

can't login to MyVerizon site from my home, cant receive email at my home

Message 1 of 4
(1,687 Views)

I had this same problem in September of 2014, it is happening again, it started last Thursday January 22, 2015.

 

I am not able to login to receive eMail from my verizon.net email AT MY HOME, using OUTLOOK, on my Desktop computer or my iPhone or iPad from my home. When I am not at home I can send and receive email on my iPhone and iPad.

 

AS A TEST FROM MY HOME, I connected a USB wireless adapter to my Desktop computer and connected to the Internet using my Verizon Wireless MiFi hotspot. Using OUTLOOK I was able to successfully send and receive email from my Desktop computer while connected to the hotspot. So there is nothing wrong with my account settings in OUTLOOK. I was also able to send and receive email on my iPhone and iPad using the hotspot.

 

In case anyone is wondering how i am able to post here is because i am at work and I can login to  the Verizon site.

 

Here are more details. My internet service is working fine at my home, i have DSL, i know poor me... I am able to access my other email accounts from MSN.com, Gmail etc. None of my devices can connect to retrieve verizon.net email, (other computers, my iPhone or my iPad). I have had the same verizon.net email account for about 20 year. I know this isn't a password problem because I can login. And i have been able receive email on all of my computers and devices for years, i am definitely not a new customer.

 

Is there anyone else within the U.S. who is having this problem?

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Gold Contributor II
Gold Contributor II
Posts: 991
Registered: ‎11-06-2012

Re: can't login to MyVerizon site from my home, cant receive email at my home

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(1,672 Views)

Based on your test it would seem the prime suspect is the router.  Check your router settings, particularly port forwarding rules.  If nothing looks out of order try a router reboot.  It seems unlikely your router settings would have  changed without your knowledge, but that's my only guess. 

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Contributor
Contributor
Posts: 3
Registered: ‎01-27-2015

Re: can't login to MyVerizon site from my home, cant receive email at my home

Message 3 of 4
(1,613 Views)

Howdy!  

 

Please follow these steps and this should have you accessing your mail from home within moments.
1. Open a browser and go to http://whatismyipaddress.com/ and copy the IP address displayed on the page.
2. Contact Verizon tech support at 1-800-VERIZON and ask to have your IP address "White Listed".

Please note, this MAY/SHOULD work on non-Verizon connections. If you are already using Verizon as your connection, there is no need for whitelisting.

Good luck!

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-21-2014

Re: can't login to MyVerizon site from my home, cant receive email at my home

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(1,539 Views)

thank you Walt for your suggestion, i wanted to update you with what i tried. First of all i left off one large piece of information, but i did this only to keep my symtoms simple, and not to confuse the issue from the start.

 

I installed Time Warner Internet in my home, about 2 weeks ago. I could have sworn i was able to connect to verizon.net from my desktop, and use Outlook to receive and send email. I don't think i had any problems with my iPhone or iPad either. I called support and decribed the problem and told them i added time warner and was told to contact time warner about this problem, i have not done so yet, i have not had the time, but i did try your suggestion.

 

I have downgraded my Verizon internet service from the so called "High Speed Internet" DSL service i was using, (i never got above 5Mb download) so i could keep my home phone line, and my email address, at least until i move to a new address, and i will probably cancel the phone service also. It was cheaper to keep some internet service than to cancel it outright. So i still have my DLS modem buy i was using the new Time Warner service, (50Mb). I reconnected my computer to the verizon service modem and was able to use Outlook to send and receive email.

 

One of the replys said i need to give Verizon my new IP address so it can Whitelisted, is that accurate? I have not had the time to get Outlook and my other devices to work with email using my Time Warner connection, so do i contact Verizon or Time Warner? As you know dealing with any ISP support is not a pleasant experience. I already know Verizon support will tell me it's a Time Warner problem, but is is really? Thanks for your help

 

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