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cannot access email when I try to log in

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gchalot
Contributor
Contributor
Posts: 4
Registered: ‎01-18-2012

cannot access email when I try to log in

Message 1 of 12
(1,975 Views)

When I try to log in and check my email, I get an error message . HTTP 501/505. I've cleaned and repaired my registry, restored my computor to an earlier time which will help for a day or two but then does the same thing. I need some help!! I can access my email through Windows live mail. I have windows 7

11 REPLIES 11
Bearwood
Nickel Contributor
Nickel Contributor
Posts: 39
Registered: ‎10-05-2010

Re: cannot access email when I try to log in

Message 2 of 12
(1,947 Views)

gchalot, I have the same issue as you report.  My issue began after installing patch KB2585542, resolved upon uninstalling it.  If anyone else can solve this issue, I'd also appreciate the help. 

gchalot
Contributor
Contributor
Posts: 4
Registered: ‎01-18-2012

Re: cannot access email when I try to log in

Message 3 of 12
(1,936 Views)

I installed the same update. It says it's an important one. I usually install all the important ones. I'll uninstall it and see what happens.

mister413
Contributor
Contributor
Posts: 2
Registered: ‎01-18-2012

Re: cannot access email when I try to log in

Message 4 of 12
(1,866 Views)

delete window update kb2585542 and you will be back to normal

Holly1
Silver Contributor II
Silver Contributor II
Posts: 280
Registered: ‎11-03-2009

Re: cannot access email when I try to log in

Message 5 of 12
(1,849 Views)

The only ones that can correct this problem,would be the Verizon email software techs. Don't hold your breath waiting for them to do so.

Holly

jenawade25
Contributor
Contributor
Posts: 2
Registered: ‎01-20-2012

Re: cannot access email when I try to log in

Message 6 of 12
(1,746 Views)

I was getting the HTTP 501/505 messages as well. Uninstalling the microsoft update KB2585542 helps. But when is verizon going to do anything about this issue. I'm asking because my computer is going to install the update daily so I'm going to have to delete it daily. Has verizon come up with any suggestions yet anybody.

berniekay
Contributor
Contributor
Posts: 2
Registered: ‎01-21-2012

Re: cannot access email when I try to log in

Message 7 of 12
(1,672 Views)

Absolutely uninstall update KB2585542. The person suggesting that was right on the money. I did uninstall and everything was fine.

HereWeGoAgain
Contributor
Contributor
Posts: 2
Registered: ‎01-21-2012

Re: cannot access email when I try to log in

Message 8 of 12
(1,662 Views)

How do lyou uninstall the patch?

topdog
Silver Contributor IV
Silver Contributor IV
Posts: 588
Registered: ‎12-22-2009

Re: cannot access email when I try to log in

Message 9 of 12
(1,650 Views)

I would not advise doing this but if you choose:  Go to control panel, click on add or remove programs, find windows updates scroll down to update you want to remove and click on remove program.

This is an imporatant security update.  Verizon is working on rewriting their software to be compatible with Inrenet Explorer.  I will use a work around as described on these pages to do that.  Sign into E mail with old E mail sign in page.

http://webmail.verizon.net/signin/

HereWeGoAgain
Contributor
Contributor
Posts: 2
Registered: ‎01-21-2012

Re: cannot access email when I try to log in

Message 10 of 12
(1,647 Views)

Thanks,  I did remove the update and it worked.  When Verizon makes themselves compatible I will reinstall it.  I had used the work around you described for the past couple of days but it seemed needlessly annoying. It would be helpful if Verizon would inform their customers of a problem when they discover it. Thanks again for your response.

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