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cannot access member center to make changes to account

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djjoey101
Contributor
Contributor
Posts: 2
Registered: ‎12-25-2013

cannot access member center to make changes to account

Message 1 of 2
(632 Views)

My phone did an OS update yesterday and now I cannot access my verizon email on the phone.  I've read in forums about 2 step verification and allowing apps with less secure sign in, however I cannot access the member center either to make those adjustments.  I've changed the password on my account multiple times and I can access the email online.  Every time I click on account info, it asks for my email address and password and then does nothing. Just goes back to the first page asking for the info again.  Again, I know that my change of password works, because I can access my email online, I just can't make changes to the 2 step verification and the allowing apps with less secure sign in.  Any ideas as to what may be up?

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TPO
Contributor
Contributor
Posts: 2
Registered: ‎03-18-2017

Re: cannot access member center to make changes to account

Message 2 of 2
(582 Views)

I have same problem. Did you get any help?

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