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Contributor
Contributor
Posts: 4
Registered: ‎02-23-2018

cannot connect safely to server

Message 1 of 48
(7,532 Views)

My Samsung Galaxy Avant is not loading new emails; "cannot connect safely to server" is shown after any attempts to change settings. Emails are coming in at AOL and MacMail on home computer but not on the phone.  Outgoing mail is working however.  Using the Android email that comes with the phone. Never had a problem until this week.

Any suggestions?

47 REPLIES 47
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Contributor
Contributor
Posts: 2
Registered: ‎01-04-2014

Re: cannot connect safely to server

Message 2 of 48
(7,515 Views)

Same here.  My Samsung S5 email stopped fetching emails two days ago.  It can send emails but it cannot connect to the POP server.  My windows PC Thunderbird client works fine with the same settings.  I get the "cannot connect safely..." message when I try to configure the pop server with SSL.  When I change it to "SSL (accept all certificates)"  it spins for 5 minutes and times out with an error.

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Contributor
Contributor
Posts: 4
Registered: ‎02-23-2018

Re: cannot connect safely to server

Message 3 of 48
(7,508 Views)

Thats my proble exactly....still looking for solution..

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Contributor
Contributor
Posts: 4
Registered: ‎02-24-2018

Re: cannot connect safely to server

Message 4 of 48
(7,442 Views)

i have samme issue. happend 2/22. others have same issue too. is this a verizon issue ? i have try chnaging settings, still same issue

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Contributor
Contributor
Posts: 1
Registered: ‎02-23-2018

Re: cannot connect safely to server

Message 5 of 48
(7,388 Views)

I am also having this issue.  I've tried removing/adding, clearing out space, checked all the settings.  Just spent over an hour on chat with Verizon support and they didn't have an answer.  I'm hoping someone figures this out.  Also started on 2/22.  They must have done something!

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Bronze Contributor II
Bronze Contributor II
Posts: 139
Registered: ‎09-25-2008

Re: cannot connect safely to server

Message 6 of 48
(7,376 Views)

@KG8069 wrote:

I am also having this issue.  I've tried removing/adding, clearing out space, checked all the settings.  Just spent over an hour on chat with Verizon support and they didn't have an answer.  I'm hoping someone figures this out.  Also started on 2/22.  They must have done something!

 

I'm not sure Verizon did anything other than buy AOL, shift Verizon email under AOL management and washed their hands of the problem.

AOL is now tidying up and some folks have lost the ability to use their email clients. 

As I remember it, many years ago Japan decided their were too many alphabets and dialects.  They defined that henceforth the alphabet would be thus and so  ---  and some folks wound up unable to spell their names


 

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Contributor
Contributor
Posts: 4
Registered: ‎02-24-2018

Re: cannot connect safely to server

Message 7 of 48
(7,353 Views)

The transition to aol has been terrible. I don’t anyone at Verizon cares .....

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Contributor
Contributor
Posts: 2
Registered: ‎02-24-2018

Re: cannot connect safely to server

Message 8 of 48
(7,334 Views)

Same here! My Galaxy S6 just stopped receiving mail. I ended up deleting the account to try to set it up new, but keep getting this same message, Cannot Connect Safely to Server. What the ____, Verizon?

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Contributor
Contributor
Posts: 2
Registered: ‎02-25-2018

Re: cannot connect safely to server

Message 9 of 48
(7,244 Views)

I have exactly the same problem.  Nothing I've tried seems to help.  My desktop, running Linux Mint Thunderbird, works fine, and outgoing email on the S5 works fine, but nothing comes into the phone.

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Contributor
Contributor
Posts: 4
Registered: ‎02-24-2018

Re: cannot connect safely to server

Message 10 of 48
(7,239 Views)

I gave up on Samsung's email application and used Gmail app and set up my Verizon mail accounts . Work fine. I called Samsung and they said to do that and check aol settings .I have given up on aol and verizon

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