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cannot connect safely to server

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Contributor
Contributor
Posts: 1
Registered: ‎04-06-2017

Re: Solution: Mobile phone incoming POP3 email stopped working, got it switched to pop.aol.com

Message 21 of 48
(3,211 Views)

Thanks for this.  These instructions worked for me. I had to set up manually and change the outgoing port as well. 

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Contributor
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Posts: 2
Registered: ‎02-27-2018

Re: Solution: Mobile phone incoming POP3 email stopped working, got it switched to pop.aol.com

Message 22 of 48
(3,136 Views)

You are 100% on the money!  I did not realize I was not getting email to my phone for the past 5 days!   THANK YOU for posting the information.

 

I would have spent 60+ minutes waiting for a tech rep who may or may not have been able to help me.

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Contributor
Contributor
Posts: 2
Registered: ‎02-27-2018

Re: cannot connect safely to server

Message 23 of 48
(3,090 Views)

JohnZ has described my situation pretty closely.

 

I saw elsewhere that some people had success by using a manual configuration option to set both the pop (incoming) and smtp (outgoing) settings to use an aol.com server name, but my GMail client on my Android phone does not offer that option.  If you put your email address as MyUserName@verizon.net, it automatically sets the server name to something.verizon.net.

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Contributor
Contributor
Posts: 3
Registered: ‎02-28-2018

Re: Solution: Mobile phone incoming POP3 email stopped working, got it switched to pop.aol.com

Message 24 of 48
(3,056 Views)

Thanks for this advice. I plan to try this this evening. Question: I can still send email from my phone so I assume you didn't bother to change the outgoing pop servers to the aol.com settings. Yes?  Never mind about the question. I believe you said you did change the outgoing settings also which would make sense for the user name, etc. to match. Thanks again.

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Contributor
Contributor
Posts: 1
Registered: ‎02-28-2018

Re: Solution: Mobile phone incoming POP3 email stopped working, got it switched to pop.aol.com

Message 25 of 48
(3,044 Views)

Thanks so much for posting this!  I had the exact same problem starting on 22 February.  It's incredible that AOL would make this change without notifying its customers.

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Contributor
Contributor
Posts: 1
Registered: ‎02-28-2018

Re: Solution: Mobile phone incoming POP3 email stopped working, got it switched to pop.aol.com

Message 26 of 48
(3,001 Views)

These exact instructions worked perfectly.  I had to go back and enter my Verizon email address twice. Once was the user name.

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Contributor
Contributor
Posts: 3
Registered: ‎02-28-2018

Re: Solution: Mobile phone incoming POP3 email stopped working, got it switched to pop.aol.com

Message 27 of 48
(2,934 Views)

So apparently this problem is not affecting Outlook as well. I have received mail on my Outlook on my PC but I now have 4 emails hanging out in my outbox showing some type of encription error. I'll try this change on my Outlook settings as well. This is so darn frustrating. I may seek out TMobile's help but I think the solution has already been given and I'll just have to deal.

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Contributor
Contributor
Posts: 3
Registered: ‎02-28-2018

Re: Solution: Mobile phone incoming POP3 email stopped working, got it switched to pop.aol.com

Message 28 of 48
(2,912 Views)

Editing my post below to say this problem is NOW affecting my Outlook on my PC. It seems I am getting email but all my attempts at sending from my PC are getting caught in outbox due to some error.

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Contributor
Contributor
Posts: 2
Registered: ‎02-10-2017

Re: cannot connect safely to server

Message 29 of 48
(2,886 Views)

I am havig the same problem.... until last night I was able to get incomig ...no outgoing service... same notice.... server problem... After a veryyyyy long conversaton earlier with aol.. tech... with no solution.... (told to call verizon..... call t mobile.... ect... ) I now see that the aol website is down... and all email service seems to be out too.... My gmail account is fine.... so it is definately an AOL problem... so annoying... 

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Bronze Contributor II
Bronze Contributor II
Posts: 540
Registered: ‎10-05-2011

Re: Solution: Mobile phone incoming POP3 email stopped working, got it switched to pop.aol.com

Message 30 of 48
(2,867 Views)

Thank you so much for posting that!  I was having the same issue on my T-Mobile smart phone and your solution worked. 🙂

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