cutting and pasting in new e-mail

[#1]

When I try to paste something in a message I want to send the paste option is unusable.  It is grey.  That is when I right click and the options come up the paste option is unavailable/grey instead of black.  Why is this?

Walls20

[#2]

I am sorry to hear about the problems with the webmail. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

[#3]

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.