03-28-2010 09:03 PM
this is a comment and will send it many more times to many different areas of the site. i spoke with Kathrine in tech support and she was very helpful, (she is not the reason for the "negative" rating) but i was disappointed greatly with the true-switch and the new format of the email. i need to have the control of importing and exporting my contacts. every other email provider i use has that option but yours; for that i am very frustrated. your system simply came on in a small pop up window and said "we cannot save your contacts or you email." the only option at the point was to click "ok!" really??? 'cause that's NOT ok with me. i will be transferring my email slowly over to another provider seeing as i have no way to save my info in a future situation. VZ really needs to rethink the way you do business in this kind of circumstance, because this is the easiest way to lose customers. THE SOLUTION: as we have seen, the auto-mated section of your system is ignorant; therefore, give more options to the email's user. OR. give the user the "option" to switch to the new interface or upgrade if there is an issue!!! don't make it mandatory, there are far too many bugs in the inner workings of your internet, email, and coax systems to do that. MY issue was from the fact that i canceled the "portal" that connected my yahoo and my verizon email accounts; the VZ account DID NOT reconfigure correctly. i now have to MANUALLY FORWARD ALL OF MY EMAILS! not fun. the problems with the set top box upgrade crashing my tv situation, AND now the email issues are too much for me to bare frankly. you people just can't leave well enough alone! if it's not broke, don't "FIX" IT! i worked on the VZW side for MANY years, and all of you need to understand that your image to the customer is that of what i am going through right now! FRUSTRATION.
those of you going through these problems, you're not alone.
03-29-2010 06:40 AM
Hi, I just wanted to point out a few things for you.