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email disappears

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kakingsbury
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎02-02-2012

email disappears

Message 1 of 5
(617 Views)

Why does my email disappear when I enter a double space in the body of my email? The whole page disappears and I get an Internet Explorer blank tab. Can't remember what it says but I have to go back to the log in page and start over.  Most ot the time I'm not in the email long enough for it to save to drafts either.

4 REPLIES 4
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: email disappears

Message 2 of 5
(591 Views)

I just tried putting in double spaces and it did not do that. This has to do something with the browser. Please try clearing your temporary internet files and cookies. Also try loading internet explorer without add ons. You could also try logging in with a different browser and see if that happens

Anthony_VZ

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kakingsbury
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎02-02-2012

Re: email disappears

Message 3 of 5
(569 Views)

Thank you.  What do you mean by loading IE without add ons?  I almost always clear the temp files and cookies before I shut down my computer.  You're not the first to suggest using a different browser.  Does Verizon not play nice with Internet Explorer any more?  I've always used IE; it seems I've had these issues since I switched to Fios.

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,038
Registered: ‎09-24-2008

Re: email disappears

Message 4 of 5
(554 Views)

@kakingsbury wrote:

What do you mean by loading IE without add ons?



They meant.

 

From source http://windows.microsoft.com/en-US/windows-vista/Internet-Explorer-add-ons-frequently-asked-question...

 


Click the Start button Start button, click All Programs, click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).



If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: email disappears

Message 5 of 5
(547 Views)

No, IE is the suggested browser for accessing our websites. The reason for using a different browser is to see if there's a corruption or something wrong with your specific copy of IE.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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