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email hacked--can't change password

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EShanahan
Contributor
Contributor
Posts: 1
Registered: ‎12-18-2014

email hacked--can't change password

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My email account (Verizon Yahoo) has been hacked, and I am trying to change my password, but the only password I can change is the one for my overall Verizon account, not the email account.  Help!

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Verizon_Support
Employee Employee
Employee
Posts: 3,200
Registered: ‎04-10-2013

Re: email hacked--can't change password

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(776 Views)

EShanahan,

 

You should be able to go here https://webmail.verizon.com/signin/ select the Forgot User ID or Password? link put your Verizon email account user id, click continue to reset the password using the options of having temp password sent to a notification email address or Answer the secret Question option to reset the password.

 

Since your account is hacked, once you change the password to a different, difficult to guess password, change the secret Questions and answers as well. Also run virus scan on your machines.

 

Hope that helps, please let us know if there is anything else we can help you with.

 

~STA

purcat
Contributor
Contributor
Posts: 1
Registered: ‎01-31-2015

Re: email hacked--can't change password

Message 3 of 3
(667 Views)

Your solution only changes the password for MY VERIZON-NOT FOR VERIZON EMAIL!!!!!

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