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email - problems

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knewman705
Contributor
Contributor
Posts: 1
Registered: ‎06-29-2016

email - problems

Message 1 of 2
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When i try to login to my yahoo email i get the following message:

 

Dear Katherine,

Your email account needs immediate attention. Please go to https://webmail.verizon.com to complete the necessary steps to access your email.

Sincerely,

Your Customer Care Team

 

When i go to the website i get a message that the server is down.  This has been going on for a week now and its getting a little bit frustrating.

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ElizabethS
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Posts: 6,227
Registered: ‎04-29-2009

Re: email - problems

Message 2 of 2
(2,912 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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