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email suspended by Verizon

email suspended by Verizon

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Contributor Gerry921
Contributor
Posts: 1
Registered: ‎12-11-2014
Message 1 of 2
(328 Views)

My son-in-law's email account has been suspended because he moved to an area not serviced by Verizon even though he had paid to have his domain maintained.  Despite countless hours on the with various departments, no one has been able to reactivate his email.  He needs to access his email as part of his employment so this needs to be addressed immediately. At this point,  I would like to add him to my account as a subaccount.  Does anyone have any help they can offer?

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 2
(322 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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