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emails erasing
memoose
Enthusiast - Level 1
‎06-27-2011 06:35 PM
emails in my inbox are erasing on their own. not even close to maxing space out. I will open an email and it will delete itself, sometimes. random problem.
3 Replies
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Re: emails erasing
somegirl
Champion - Level 3
‎06-27-2011 10:04 PM

Do you have a pop3 client (such as Outlook Express or Mac Mail) set up on a computer somwhere? Do you access your mail via any mobile devices?

Odds are you need to check a box somewhere for leave a copy of messages on the server. If you don't have any devices set up to pull your mail, change your password.

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Re: emails erasing
memoose
Enthusiast - Level 1
‎06-28-2011 02:44 PM

I have Outlook Express on my laptop but do not access it.

I have a laptop and desktop as well as an IPad.  I generally use the IPad to read my emails, and suspect that may have something to do with this problem.

Where would I check the "leave a copy" box?

Thanks for the tips

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Re: emails erasing
somegirl
Champion - Level 3
‎06-28-2011 09:03 PM

The leave a copy setting would be within the program that is pulling your mail. Like I said, if you don't use any pop3 clients (if you always access your email via webmail) then try just changing your password. This should stop whatever might be pulling the mail from being able to authenticate.