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http 404
KimB21
Newbie
‎12-07-2016 04:04 AM

http 404 keeps popping up as I try to connect to email.  Why?  or how can I fix this?  My email was working fine last night.

thanks

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Re: http 404
gwd
Newbie
‎12-07-2016 04:08 AM

I am having the same problem.  Is the email system down?

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Re: http 404
KimB21
Newbie
‎12-07-2016 04:13 AM

wish I knew... I've been trying to talk to a live person, for the past 35 minutes, grrr

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Re: http 404
ThiaB
Moderator Emeritus
‎12-07-2016 09:05 AM

Hi KimB21,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: http 404
ThiaB
Moderator Emeritus
‎12-07-2016 09:08 AM

Hi gwd,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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