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Contributor KimB21
Contributor
Posts: 3
Registered: ‎12-07-2016
Message 1 of 5
(749 Views)

http 404 keeps popping up as I try to connect to email.  Why?  or how can I fix this?  My email was working fine last night.

thanks

4 REPLIES 4
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Contributor gwd
Contributor
Posts: 3
Registered: ‎04-03-2010
Message 2 of 5
(747 Views)

I am having the same problem.  Is the email system down?

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Contributor KimB21
Contributor
Posts: 3
Registered: ‎12-07-2016
Message 3 of 5
(744 Views)

wish I knew... I've been trying to talk to a live person, for the past 35 minutes, grrr

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 239
Registered: ‎07-06-2016
Message 4 of 5
(688 Views)

Hi KimB21,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 239
Registered: ‎07-06-2016
Message 5 of 5
(687 Views)

Hi gwd,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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