Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

iPhone email issue: account/password works on desktop email, but not iPhone

Reply
11D_Universe
Nickel Contributor
Nickel Contributor
Posts: 43
Registered: ‎04-30-2010

iPhone email issue: account/password works on desktop email, but not iPhone

Message 1 of 10
(9,992 Views)

I've seen messages from years back about similar issues.  But not much recently.  I've followed the directions explicitly for setting up the account on iPhone.  I get all different varieties of Account/Password don't work.  Sometimes it's about the SMTP, sometimes the POP, it's a mess.   This used to happen every few months w/o any changes to servers or passwords.  Is something specific going on now?

 

I'd really like to be able to access my account on my iPhone - preferably with IMAP so i can get all my folders.

 

Is anybody else currently experiencing this issue?

9 REPLIES 9
TomH309
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,429
Registered: ‎05-16-2009

Re: iPhone email issue: account/password works on desktop email, but not iPhone

Message 2 of 10
(9,947 Views)

Please read this Forum discussion

How do I know if my migration to aol was successful on my iPhone and apple mail

 

Tom
Router G3100,Mini IPC 4100,YAMAHA ATS 1080,VMS 4100, iPad2 WiFi ,,iPhone SE
CCMAVEN
Contributor
Contributor
Posts: 1
Registered: ‎05-22-2017

Re: Cannot send mail on iPad and iPhone

Message 3 of 10
(9,902 Views)

Neither IPhone nor iPad are receiving/sending mail. Messsage -"CANNOT GET MAIL. THE USER NAME OR PASSWORD FOR VERIZON IS INCORRECT".  NO, I HAVE NOT CHANGED EITHER!  

Problem began BEFORE switch to AOL.  YES, I retained my Verizon email address.  YES, I've checked the settings.  YES, I've turned both units off & re-booted both but still no mail.

Frameguy
Contributor
Contributor
Posts: 1
Registered: ‎05-23-2017

Re: Verizon Email Domain being discontinued?

Message 4 of 10
(9,901 Views)

I have tried several times to "add" my new AOL account on my iMac without any success! I keep receiving the message "cant verify user name or password", I've been able to set it up on my iPhone without any problems so this makes so sense at all. I need help.

TomH309
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,429
Registered: ‎05-16-2009

Re: Cannot send mail on iPad and iPhone

Message 5 of 10
(9,879 Views)

I REPLACED/INACTIVATED MY ACCOUNT USED BEFORE MIGRATION AND ACTIVATED THIS WHICH I CALLED AOL VERIZON EMAIL 

I CAN RECEIVE AND SEND ON MY iPHONE AND iPAD

iPhone setup for VZ AOL MAIL
Settings>>Accounts>>ADD ACCOUNT
AOL VERIZON EMAIL
IMAP
Account: ######@verizon.net> AOL ACCOUNT INFORMATION
Name:
Email: #####@verizon.net
Password: ############
Description: AOL VERIZON EMAIL
OUTGOING MAIL SERVER
SMTP smtp.aol.com>
PRIMARY SERVER
smtp.aol.com ON
Host Name: smtp.aol.com
User Name: #####@verizon.net
Password:##########
Use SSL: ON
Authentication: Password
Server Port: 465
OTHER SMTP SERVERS
smtp.verizon.net Server ON
OUTGOING MAIL SERVER
Host Name: smtp.verizon.net
User Name: ##### (this is your VZ Id)
Password:##########
Use SSL: ON
Authentication: Password
Server Port: 465

This server cannot be modified
because it is the primary outgoing
server for the account ‘Verizon’
If Mail is unsuccessful using the
Primary server,it will try the other
SMTP servers in succession.
Under Accounts I have made ‘Verizon’ Inactive
Advanced
INCOMING SETTINGS
Authentication: Password ON
IMAP Path Prefix
Server Port: 993
S/MIME ON
Sign NO
Encrypt by Default NO

Mail ON
Notes ON


If you are the original poster (OP) and your issue is solved, please remember to let all of us know and click the "Accept as Solution" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Tom
Router G3100,Mini IPC 4100,YAMAHA ATS 1080,VMS 4100, iPad2 WiFi ,,iPhone SE
BigbirdPhila
Nickel Contributor
Nickel Contributor
Posts: 41
Registered: ‎09-05-2014

Re: iPhone email issue: account/password works on desktop email, but not iPhone

Message 6 of 10
(9,788 Views)

Can you post the server names, port numbers, and authentication methods you are specifying?  Also, is it failing over both WiFi and wireless?

moozer
Contributor
Contributor
Posts: 1
Registered: ‎06-10-2017

cannot send email using my ipad

Message 7 of 10
(9,725 Views)

i can send and receive email on my 2 pc's but cannot send email using my ipad since i began using aol via verizon.  my ipad message is that " cannot send mail --the username or password for  dddd@verizon.net is incorrect."

TomH309
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,429
Registered: ‎05-16-2009

Re: cannot send email using my ipad

Message 8 of 10
(9,662 Views)

Read above from me 

‎05-23-2017 11:02 AM

Detailed instructions work on BOTH Iphone and iPad

 

Tom
Router G3100,Mini IPC 4100,YAMAHA ATS 1080,VMS 4100, iPad2 WiFi ,,iPhone SE
Doc777
Contributor
Contributor
Posts: 1
Registered: ‎01-01-2019

Re: cannot send email using my ipad

Message 9 of 10
(3,707 Views)

Followed instructions to a T but still says incorrect login/password.  Hate Verizon for selling me out two weeks after I renew contract.   

LawrenceC
Moderator Moderator
Moderator
Posts: 11,027
Registered: ‎03-18-2013

Re: iPhone email issue: account/password works on desktop email, but not iPhone

Message 10 of 10
(3,691 Views)

As this thread is now old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title