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not receiving email

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sfrench913
Contributor
Contributor
Posts: 1
Registered: ‎01-06-2022

not receiving email

Message 1 of 23
(2,107 Views)

keep getting an error message: Receiving reported error(0x800ccc92): Your email server rejected your login

please help. Can't receive emails on my phone as well,

22 REPLIES 22
Costa
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-11-2013

Re: not receiving email

Message 2 of 23
(2,029 Views)

Also having this problem with two different accounts in the family.  Login rejected, yet going through Webmail access, login/password just fine. 

Costa
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-11-2013

Re: not receiving email

Message 3 of 23
(2,020 Views)

Update: It seems secondary accounts from the original Verizon.net email are the ones being affected.  The AOL SMTP server appears to be changing the addressing of the clients and shifting it to Yahoo.  Even after manually changing it, deleting the account from Outlook 2016 completely, removing it as an account in Windows, etc. (yes, cleared cache files, etc.), still the change occurs.  Only logical item left since the Primary email address works and so do other email services in my client, AOL's mail service. 

 

I have done this for two email accounts that have primary and secondary email addresses.  Only the secondary stopped working this week.

 

No help is provided at all from AOL or Verizon.

riffraff19
Contributor
Contributor
Posts: 1
Registered: ‎01-07-2022

Re: not receiving email

Message 4 of 23
(1,845 Views)

same exact thing here. Finally seeing some dialogue on this subject. I get same errors on desktop and phone..

 

I am able to get webmail through AOL

 

I also did not receive any notes about changes etc

 

tried changing the POP incoming and outgoing but nothing

Xtremegreen
Contributor
Contributor
Posts: 2
Registered: ‎01-07-2022

Re: Verizon.net Email Login Issue

Message 5 of 23
(971 Views)

I would just like to say "thank you"! I had not had any problems with my email client until January 4th when emails stopped loading. I added my account to 2 other email clients and couldn't get them to load. Then I came across this forum. I don't remember ever receiving any info about a 3rd party password, but it worked. As soon as I used it the emails started pouring in. Thank you all again!

Xtremegreen
Contributor
Contributor
Posts: 2
Registered: ‎01-07-2022

Re: Verizon.net Email Login Issue

Message 6 of 23
(970 Views)

From what I read the password is good in your email client until you disconnect it from aol or delete the program, etc. Then you would have to set up a new one. You continue to use your actual password when logging on to aolmail. This is just a behind the scenes password in the account setup of your email client.

Fredd1
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎02-28-2017

Re: not sending email

Message 7 of 23
(1,758 Views)

Issue sending/receiving email. AOL had me change my password yesterday and receiving now works but I'm still unable to send email. the SMTP request times out.

Fredd1
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎02-28-2017

Re: not receiving email

Message 8 of 23
(1,753 Views)

My Apple email client has the same issue with the SMTP request failing by timing out after 2 min. I'm beginning to think the problem may lie with verizon servers.

dexman
MVP MVP
MVP
Posts: 417
Registered: ‎06-10-2012

Re: not sending email

Message 9 of 23
(1,752 Views)

All of the bugs I was experiencing were resolved by changing the account settings from POP to IMAP.

Fredd1
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎02-28-2017

Re: not receiving email

Message 10 of 23
(1,746 Views)

BTW, this is on my primary email (I have no other accounts with verizon/AOL).

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