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outgoing mail unable to connect to server

outgoing mail unable to connect to server

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Contributor Billy821
Contributor
Posts: 4
Registered: ‎02-23-2018
Message 1 of 35
(11,277 Views)

After solving the problem of receiving mail, I now am getting the same error message in trying to send email: cannot safely coect to server. 

Using Samsung Android email app thats with the phone. Can send email through AOL and Mac Mail on home computer no problem.

 

Any suggestions?

34 REPLIES 34
Contributor ChipChairman
Contributor
Posts: 1
Registered: ‎03-01-2018
Message 2 of 35
(11,178 Views)

My wife and were having the same problem.

 

I used this to reconfigure my outlook profile.

 

https://help.aol.com/articles/verizon-move-to-aol-mail-setting-up-your-new-aol-account-in-a-third-pa...

 

 

Contributor kaleidic
Contributor
Posts: 2
Registered: ‎03-01-2018
Message 3 of 35
(11,247 Views)

I use Thunderbird to access my email. Until yesterday afternoon, everything was OK then the smtp.verizon.net server started timing out and I can not send emails. The pop server for incoming messages is fine. I went over it and over it with AOL on twitter and then they sent me a phone number to call, and they persist in claiming that there is no problem. Thunderbird error message is failure due to timing out. Telnet and ping show the same.

 

 

C:\Users\Jason>telnet smtp.verizon.net 465
Connecting To smtp.verizon.net...Could not open connection to the host, on port 465: Connect failed

C:\Users\Jason>ping smtp.verizon.net

Pinging smtp-verizonmail.egslb.aol.com [64.12.88.168] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.12.88.168:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,643
Registered: ‎11-04-2008
Message 4 of 35
(11,238 Views)

Verizon has moved email to AOL servers.

Google FiOS AOL email for details.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor kaleidic
Contributor
Posts: 2
Registered: ‎03-01-2018
Message 5 of 35
(11,187 Views)

I know that, that's who gave me the runaround and who want me to pay for support.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,643
Registered: ‎11-04-2008
Message 6 of 35
(11,174 Views)

Post here for better community support:

https://forums.verizon.com/t5/Verizon-net-Email/bd-p/emailissues


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Copper Contributor perryg
Copper Contributor
Posts: 6
Registered: ‎09-02-2013
Message 7 of 35
(11,148 Views)

Verizon send email stopped workin 3/1/18.  Was using smtp.verizon.net.  Any ideas why?

Contributor Grybo
Contributor
Posts: 1
Registered: ‎03-03-2018
Message 8 of 35
(11,103 Views)

Same thing happened to me.

The outgoing mail server appears to have changed to smtp.aol.com.  The new address for the Pop3 server is pop.aol.com, though  pop.verizon.net is still working for the time being.

Contributor paulsidcup
Contributor
Posts: 1
Registered: ‎03-03-2018
Message 9 of 35
(11,090 Views)

I kept my verizon email address after transition to AOL.  Incoming mail works well now.  Outgoing mail worked well until 02/02/2018 when I started getting a message "The message could not be sent because the connection to Outgoing server (SMTP) smtp.verizon.net timed out. Try again."  My settings are Server name:  smtp.verizon.net ;  Port: 365 ;  Connection Security:  SSL/TLS ;  Authentication Method:  Normal Password.  I have tried Port 587 and STARTTLS;  and Encrypted Password.  Nothing works.

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Contributor Decusgeek
Contributor
Posts: 2
Registered: ‎03-03-2018
Message 10 of 35
(11,086 Views)

Okay, so I see that smtp.verizon.net stopped working around 3/1/18 and that the new SMTP server is supposed to be smtp.aol.com. Unfortunately neither one responds to a ping comand. Why not and what now?

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