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"We're sorry, but the User ID or Password entered is not correct. Please try again"

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Contributor
Posts: 2
Registered: ‎11-13-2012

"We're sorry, but the User ID or Password entered is not correct. Please try again"

Message 1 of 6 (1,066 Views)

I cannot log in. I have not forgotten my username and password, which I've had since the mid 90s, and the "Forgot Username/Password function" doesn't accept my "ssecret Question" answer.

 

Has this happend to anyone else?

Thanks.

5 REPLIES
Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009

Re: "We're sorry, but the User ID or Password entered is not correct. Please try again"

Message 2 of 6 (1,059 Views)

It happened to me once, I had to end up using my account information like last payment made, account number etc./...

 

www.verizon.com/repair

 

Grab your bill and then try it again with that info. 

Silver Contributor V
Posts: 1,416
Registered: ‎04-10-2012

Re: "We're sorry, but the User ID or Password entered is not correct. Please try again"

[ Edited ]
Message 3 of 6 (1,051 Views)

D_Harris wrote:

I cannot log in. I have not forgotten my username and password, which I've had since the mid 90s, and the "Forgot Username/Password function" doesn't accept my "ssecret Question" answer.

 

Has this happend to anyone else?


"Cannot log in" to what?  Obviously you can log in here on the forums to make a post, and obviously you can log in to MyVerizon.  Are you referring to your router? Your email?

Contributor
Posts: 2
Registered: ‎11-13-2012

Re: "We're sorry, but the User ID or Password entered is not correct. Please try again"

Message 4 of 6 (1,049 Views)

I cannot log into my E-mail.

 

I tried changing my password and think I may have suceeded but I still cannot get to my e-mail.

Copper Contributor
Posts: 25
Registered: ‎11-12-2009
Device: Trac fone Samsung
Plan: voice,tv,internet
Location: 17044

Re: "We're sorry, but the User ID or Password entered is not correct. Please try again"

Message 5 of 6 (989 Views)

I hate to stir things up? I thought these problems were related to Mac only; using verizon.net  

Has Verizon stopped supporting .net email.

 

Contributor
Posts: 1
Registered: ‎04-18-2013

Re: "We're sorry, but the User ID or Password entered is not correct. Please try again"

Message 6 of 6 (762 Views)

I can log in MyVerizon. I can log in Forum but I have problem to log in email the first time ... it does not let me to log in with the pop out window : "We're sorry, but the User ID or Password entered is not correct. Please try again."

 
I know my user ID, I know my password. I even change the password to a more secured one and still not working.
 
My primary account is yahoo, and secondary account is aol. Is my email in verizon must be user_id at verizon dot net?
 

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