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"You are not allowed to connect to Webmail from [xxx.xxx.xx.xxx] due to spam activity"

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vettegirl
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-23-2011

"You are not allowed to connect to Webmail from [xxx.xxx.xx.xxx] due to spam activity"

Message 1 of 6
(1,714 Views)

I just started getting this error yesterday when trying to login to my Verizon email.  I have accessed this email for YEARS from this same computer.

 

Full error:  

You are not allowed to connect to Webmail from [xxx.xxx.xx.xx] due to spam activity. Please contact abuse@verizon.net for assistance.

 

And I did email abuse@verizon.net, but I haven't received a response other than the auto-reply that says they don't answer every email.

 
5 REPLIES 5
vettegirl
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-23-2011

Re: "You are not allowed to connect to Webmail from [xxx.xxx.xx.xxx] due to spam activity"

Message 2 of 6
(1,713 Views)

Also, the IP address listed in the error message is NOT my IP.

vettegirl
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-23-2011

Re: "You are not allowed to connect to Webmail from [xxx.xxx.xx.xxx] due to spam activity"

Message 3 of 6
(1,684 Views)

Looks the IP used was our public IP.  We were blacklisted.  Got it corrected. All fixed.

dottiemch
Contributor
Contributor
Posts: 1
Registered: ‎10-08-2014

Re: "You are not allowed to connect to Webmail from [xxx.xxx.xx.xxx] due to spam activity"

Message 4 of 6
(1,602 Views)

How did you get the issue resolved?

Did Verizon Support get back to you?  How long did it take?

I am having the same issue and its really frustrating. 

In the last two weeks I am getting pop ups when on IE and I have Norton Anti-Virus running.

Could this be the issue ?


@vettegirl wrote:

Looks the IP used was our public IP.  We were blacklisted.  Got it corrected. All fixed.


 

andaloussia
Contributor
Contributor
Posts: 1
Registered: ‎01-22-2015

Re: "You are not allowed to connect to Webmail from [xxx.xxx.xx.xxx] due to spam activity"

Message 5 of 6
(1,346 Views)

I am Traveling Over Seas  In Lebanon Your Securety Lock My E mail I cant open Any More PLz

Ineed My Email To re Activate

LawrenceC
Moderator Moderator
Moderator
Posts: 10,694
Registered: ‎03-18-2013

Re: "You are not allowed to connect to Webmail from [xxx.xxx.xx.xxx] due to spam activity"

Message 6 of 6
(1,341 Views)

Hi andaloussia,

 

Please see the following post about your issue:

 

http://forums.verizon.com/t5/Verizon-net-Email/Email-Access-Overseas/m-p/744863

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