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"cleaning filters" in Mail never finishes

"cleaning filters" in Mail never finishes

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Contributor
Contributor
Posts: 2
Registered: ‎07-04-2012
Message 1 of 54
(1,746 Views)
Need to remove a filter in e-mail Settings. When I try to delete it, I get a message saying duplicate filters first need to be removed. I click the OK button and the gear above starts turning, indicating it's in progress, but it never finishes. Left it like that twice for over a half hour. It just times out and never finishes. I am unable to add to, delete, or edit any of the filters. Completely stuck.
53 REPLIES 53
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 2 of 54
(1,719 Views)

Sorry to hear about the troubles removing the filters. It may have been a temporary problem with the site. Are you still experiencing troubles with the site? Reply back if you still need our assistance.

Anthony_VZ

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Contributor
Contributor
Posts: 3
Registered: ‎08-21-2012
Message 3 of 54
(1,669 Views)

I am having the exact same issue as the original poster.  I am trying to delete some unused folders but it says I need to delete the filter.  When I try to delete the filter, It says there are duplicate filters and then it says it is "cleaning filters" but it just eventually times out.  Any suggestions?

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 4 of 54
(1,643 Views)

I am sorry to hear about the email trouble you are having with "Cleaning Filters". Are you performing this action on our email website or using an email program on your computer?

Anthony_VZ

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Contributor
Contributor
Posts: 3
Registered: ‎08-21-2012
Message 5 of 54
(1,628 Views)
It is from your website.
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 6 of 54
(1,613 Views)

I have copied your post to our private support board so we can get more information. Please refer all correspondences there from here on out to make sure we catch all your posts.

Anthony_VZ

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Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 7 of 54
(1,500 Views)

We have not received a response in reference to your issue. Please repost if you are still experiencing a problem.

 

Tonya D.

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Silver Contributor II
Silver Contributor II
Posts: 265
Registered: ‎01-09-2012
Message 8 of 54
(1,466 Views)

I will emphatically state that this issue is not a temporary one and I have spent time with Verizon support who have kept on insisting to remote-into my PC and can't get past that point.  I will NEVER allow that.

 

Over the years I have managed my parents email account and have over a dozen email filters (rules) such as...

 

If From Contains Viagra delete    

 

I have been able to manipulate email filters (rules) for years, that is until now  Smiley Sad

 

I wanted to add a new rule (filter) but I got the following...

 

 

 

So I choose "Yes" and the function proceeds...

 

 

The above will continue to show the circling arrows sprite rotating to the right of  "Cleaning  Filters..." until the webmail site eventually times-out from inactivity. 

 

The "Cleaning  Filters..." function NEVER completes.

Thus I am completely unable to;  add, edit or delete filter rules.

 

I have tested this on Firefox v7 and IE8 on Windows XP as well as used Firefox v15.01 and IE9 on Windows Vista. 

All with equal results. The "Cleaning  Filters..." function NEVER completes.

That's two OS' and two different Browsers representing four different Browser versions.

 

The problem is Browser independent, OS independent and exists on the Webmail server and needs to be fixed on the webmail server.

 

I have told technical support there are two remedies.

 

1.  Fix the problem on the server(s)

2.  Reset the associated email account.  This will delete all email filters (rules) and other personal settings but will allow the addition of new rules (without duplicates) and other settings can subsequently be manually re-entered as well.

 

 

 

The Lithium Software sux !!
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Silver Contributor II
Silver Contributor II
Posts: 265
Registered: ‎01-09-2012
Message 9 of 54
(1,411 Views)

BUMP previous post

 

The Lithium Software sux !!
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Moderator Moderator
Moderator
Posts: 2,111
Registered: ‎03-10-2011
Message 10 of 54
(1,313 Views)

Please check your Private Message Inbox.; It should look like this --

 

 


@DLipman wrote:

BUMP previous post

 




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