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smtp timeout

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Contributor Evil_underlord
Contributor
Posts: 6
Registered: ‎08-05-2017
Message 1 of 4
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I just switched from Comcast to Verizon - same laptop, same e-mail client (Thunderbird), same router, same everything.

Suddenly, I'm getting lots of smtp timeouts. Since nothing else has changed, I presume this is down to Verizon FIOS. I tried thanks to a forum post, pinging pop.verizon.net, with the following result:

 

Pinging pop-verizonmail.egslb.aol.com [64.12.88.168] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.12.88.168:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

 

Thoughts on how to resolve this?

3 REPLIES 3
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,639
Registered: ‎11-04-2008
Message 2 of 4
(1,180 Views)

Verizon has been shutting down their email servers.

Any customers that want to keep verizon email address are being moved to AOL servers.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,360
Registered: ‎12-15-2010
Message 3 of 4
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Another thing to note is if you're using SMTP over Port 25, Verizon actively filters that on their network to cut down on spam. Previously, it was only possible to use SMTP on Port 25 to Verizon's own mail servers. Unless you have a business account with a Static IP tied to it, then this restriction isn't present.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 4 of 4
(1,163 Views)

In addition to the rest, ping's are not responded to for the Verizon/AOL servers since they require SSL and use different port numbers.  Someone posted some instructions elsewhere to test such connections but I couldn't find them in a quick search.

 

For SMTP you should be using SSL/TLS  smtp.verizon.net  port 465 .

For Pop  you should be using SSL/TLS  pop.verizon.net  port 995

Described at https://help.aol.com/articles/verizon-move-to-aol-mail-updating-your-third-party-email-program-or-mo...

 

Its also posible to use IMAP starttls imap.verizon.net with port 143  

Described at https://help.aol.com/articles/verizon-move-to-aol-mail-setting-up-your-new-aol-account-in-a-third-pa...

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