sub-account issue
abbadabba
Newbie

One of my sub-accounts no longer recognizes its password. I use Outlook Express. My wife is learning how to use a computer and was practicing using e-mail. She remembered the passwords for the main account and her account but mis-entered my accounts password many times before she called me. Now I can't check my email.  I followed the directions on the FIOS website for verifying the account info going through Tools, Account, etc. and it still didn't work. So I went back through it all, this time changing my password. Still no luck. Any ideas are greatly appreciated. Please respond to my default account

"{edited for privacy}".

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Re: sub-account issue
Anthony_VZ
Master - Level 3

I'm sorry that your account has become locked. We can assist with that. I have sent you a private message so we can get your account information.

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