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sub accounts not working, all 5 of them

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mccreesh14
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Contributor
Posts: 3
Registered: ‎02-06-2015

sub accounts not working, all 5 of them

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last week, i migrated my parent(main) account from yahoo to native verizon (after a spoof message from my account caused the need to change my password).  since then, i have been unable to log into any sub accounts.  each time i try to log into a sub account, it tosses me to a pin and then when pin is entered, it tosses me back to the parent account whose password, i do not want to change. I even went so far as to go into myverizon and delete one subaccount completely. when tried to add it back in using the same email address/username, it won't allow, saying that it's already taken.  in the meantime, i found that i could receive messages on the sub accounts using my iphone with the inbound setting to the verizon port but can only send messages from these accounts using the old yahoo port.  so, it seems that there is a massive communication error between yahoo and verizon and it appears that this is a years long contiuing issue from reading these message boards.  i believe that someone at verizon needs to take ownership of this and fix it before verizon ends up being hacked through an open yahoo back door. oh, i should mentio that i tried the support chat, which led to a phone call and no solution!

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ElizabethS
Moderator Emeritus Moderator Emeritus
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Posts: 6,227
Registered: ‎04-29-2009

Re: sub accounts not working, all 5 of them

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(1,699 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: sub accounts not working, all 5 of them

Message 2 of 2
(1,700 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

View solution in original post

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