×

Switch Account

synching with Blackberry devices - message counter

synching with Blackberry devices - message counter

Reply
Contributor corkbuster
Contributor
Posts: 4
Registered: ‎07-28-2010
Message 1 of 2
(338 Views)

I have a personal Verizon BlackBerry Curve and a work provided AT&T Blackberry Curve that both interface with my @verizon.net account.  Both Blackberry devices are working fine and confirmed by their respective support personnel.

 

The unread message counter on the top of the screen sporadically shows unread messages that do not exist. If I search for all UNREAD messages in the phone, nothing is returned.  Since there is no actual message in my INBOX, I am leaning toward a SPAM message that trips the counter, but is moved to the SPAM folder before being pulled down to the device.  This happens once, twice, three times a day and is getting quite annoying.  Mail is flowing to and from without any problems.

 

If I pull the battery out and in to restart the device, the erroneous message counter is corrected.

 

The fact that this happens on 2 different phones, on two different carriers, points to the connection to the @verizon.net mailbox

 

Anyone have anything similar?

1 REPLY 1
Highlighted
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 2 of 2
(320 Views)

This forum is for Verizon Landline services. You can post your question at http://community.vzw.com/ . You will get alot more responses and help there because that is the Verizon Wireless forums.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.