Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16

Reply
whwiii
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎09-20-2014

unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16

Message 1 of 11
(2,217 Views)

unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16

program hangs on "connected to pop.verizon.net"

having terminated my residential service due to a move to non-verizon serviced area

i maintained the verizon email domain

 

have not changed the settings in thunderbird

all settings appear to be correct

able to access email via webmail.verizon.net

 

unable to access email via android

 

any help would be appreciated

thanks

 

using windows 7

10 REPLIES 10
somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16

Message 2 of 11
(2,210 Views)

What settings are you using?

 

This is a peer-to-peer support board. We're going to need more information in order to assist.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
BillWar
Contributor
Contributor
Posts: 1
Registered: ‎09-20-2014

Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16

Message 3 of 11
(2,184 Views)

Their POP server is down and has been down for a few days. They gave me an estimated reslution date/time of yesterday at 9:30 CST but, obviously, that didn't work out.

whwiii
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎09-20-2014

Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16

Message 4 of 11
(2,173 Views)

thanks bill

will wait it out

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16

Message 5 of 11
(2,062 Views)

Maybe its down somewhere but not in general as I have been getting email and I use thunderbird (current version 31.1.1) and Android (verizon email app).

LawrenceC
Moderator Moderator
Moderator
Posts: 10,520
Registered: ‎03-18-2013

Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16

Message 6 of 11
(2,005 Views)

Please refer to this thread which may be related to this issue:

 

http://forums.verizon.com/t5/Verizon-net-Email/Email-Account-Password-Lockout/m-p/744863

 

whwiii
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎09-20-2014

Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16

Message 7 of 11
(1,876 Views)

OK did some rudimentary trouble shooting:

1. I am able to access my email via web mail

2. I am able to access my email via a PC at work using thunderbird 31.1.1

the settings for thunderbird at work and home PC are:

 

pop.verizon.net port 995
*username*
SSL/TLS
Normal password

Outgoing server (SMTP) Settings
verizon Online-smtp.verzon.net
port 465
*username*
normal password
SSL/TLS

 

So i assume this means my email is either being blocked by my ISP (time warner cable)

or some sort of firewall

using windows firewall

and avast free anti-virus

 

any help would be appreciated, not sure what next in terms of tests

or need for settings

 

thanks

whwiii
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎09-20-2014

Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16

Message 8 of 11
(1,820 Views)

PS my ISP at work (where thunderbird works) is verizon

whwiii
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎09-20-2014

Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16

Message 9 of 11
(1,672 Views)
still no answers and no response from tech support further troubleshooting cannot telnet to pop.verizon.net by dns or IP address using port 995 ran tracert to pop.verizon.net and it times out after 11 hops at 80.ae1.SA3.LAX9.ALTER.net the registrant for ALTER.net is... Verizon Business Global LLC not positive, but it sure looks to me like verizon is blocking the access anyone?
otthouse
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎09-18-2014

Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16

Message 10 of 11
(1,669 Views)

Hello,

I have been experincing similar issues.  My original post is on another thread (there are numerous threads trying to address the same problem) but I wanted to pass this information on.  For most of us it is not a "settings or password issue at this point.

Per Verizon Tech Support (Phillipines):

My issue is part of a National and International Outage. Due to security upgrades that were implemented on approx.

9/17. This is affecting 3rd party email clients. Some servers are blocking 3rd party dynamic IP addresses. Enginneers and Technicians, Network Specialists are working on it. I was given a reference # for the outage {edited for privacy}  that is not a reference number for my trouble ticket, but for this outage.

No aprox. time frame given for a resolution, just that they are aware and trying to get it resolved asap.

 

I hope this helps to give you some answers.

Good Luck

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.