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unable to reset password

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klm70
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Contributor
Posts: 1
Registered: ‎02-06-2017

unable to reset password

Message 1 of 3
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Unable to get email. Worked until this AM. Will not allow me to reset password and says I am now  locked out. When I enter user name and zip code it does not recognize me. Located in Florida where Verizon sold to Frontier but email temained with Verizon. ????@ verizon.net. Any one know how to reste password?

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LawrenceC
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Posts: 10,497
Registered: ‎03-18-2013

Re: unable to reset password

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Hi klm70,

 

If you are now with Frontier, your Verizon.net email account should have been migrated to AOL.  You may contact them here:

https://help.aol.com/contact/

tam5cd
Contributor
Contributor
Posts: 1
Registered: ‎02-16-2018

Re: unable to reset password

Message 3 of 3
(483 Views)

Through my own carelessness, I was unable to access my email accounts @verizon.net.  When I tried to reset them via AOL, I got the message "We are unable to assist you at this time."

 

Fortunately, a Verizon tech provided me to answer:  he said to try

www.verizon.yahoo.com  or help.yahoo.com.

 

The first one worked!

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