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unable to setup verizon email in Vista 64 bit Windows Mail

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LAB3
Contributor
Contributor
Posts: 2
Registered: ‎10-15-2011

unable to setup verizon email in Vista 64 bit Windows Mail

Message 1 of 8
(2,092 Views)

Gone thru everything and settings look correct.

 

incoming.verizon.net

outgoing.verizon.net

 

ports:

outgoing   110

incoming 465

 

get error msg:

The connection to the server has failed. Account: 'Verizon', Server: 'incoming.verizon.net', Protocol: POP3, Port: 465, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

 

tried to download Verizon app to repair/automatically setup and get this error:

Exception: download file from https://www26.verizon.com/foryourhome/vzrepair/vziha/ihaemail/emailtroubleshooter.zip

to c:\users\bartay\appdata\local\temp\\emailtroubleshooter.zip The remote name could not be resolved:

'www26.verizon.com'

 

 

Help Please

7 REPLIES 7
adhdmom
Contributor
Contributor
Posts: 2
Registered: ‎10-14-2011

Re: unable to setup verizon email in Vista 64 bit Windows Mail

Message 2 of 8
(2,077 Views)

Some how the link is wrong.


The correct link is https://www22.verizon.com/foryourhome/vzrepair/vziha/ihaemail/emailtroubleshooter.zip

I tested the link with IE and Opera.

 

Did you try the Fix your email Verizon email account at https://www22.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=EmailFix

 

I wish you good luck with this.

 

 

LAB3
Contributor
Contributor
Posts: 2
Registered: ‎10-15-2011

Re: unable to setup verizon email in Vista 64 bit Windows Mail

Message 3 of 8
(2,070 Views)

Smiley Sad    still get the same error

Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: unable to setup verizon email in Vista 64 bit Windows Mail

Message 4 of 8
(2,061 Views)

@LAB3 wrote:

Gone thru everything and settings look correct.

 

incoming.verizon.net

outgoing.verizon.net

 

ports:

outgoing   110

incoming 465

 

get error msg:

The connection to the server has failed. Account: 'Verizon', Server: 'incoming.verizon.net', Protocol: POP3, Port: 465, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

 

tried to download Verizon app to repair/automatically setup and get this error:

Exception: download file from https://www26.verizon.com/foryourhome/vzrepair/vziha/ihaemail/emailtroubleshooter.zip

to c:\users\bartay\appdata\local\temp\\emailtroubleshooter.zip The remote name could not be resolved:

'www26.verizon.com'

 

 

Help Please


Your definitions look wrong to me.

 

Here are my definitions that work just fine, while connected to the Verizon network and when accessing my email from other networks:

 

Image 136.jpg

 

Port 465 is an SSL port for outgoing, not incoming.

 

Try  changing the port definitions.

 

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

neelaw
Contributor
Contributor
Posts: 2
Registered: ‎02-17-2011

Re: unable to setup verizon email in Vista 64 bit Windows Mail

Message 5 of 8
(1,933 Views)

Any updates! i am getting the same error..

 

Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: unable to setup verizon email in Vista 64 bit Windows Mail

Message 6 of 8
(1,930 Views)

@neelaw wrote:

Any updates! i am getting the same error..


What kind of update are you looking for? The OP had a definition error, he has never come back to say whether he changed it and it worked or not.

 

What "same error" are you getting? What environment? Nobody can help if you don't provide more detail.

 

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

neelaw
Contributor
Contributor
Posts: 2
Registered: ‎02-17-2011

Re: unable to setup verizon email in Vista 64 bit Windows Mail

Message 7 of 8
(1,926 Views)

Ok! Here are the details

 

Machine OS: Windows Vista Home Premium X64bit

Mail client: Windows Mail

 

ERROR 1:

 Account: 'Home', Server: 'incoming.verizon.net', Protocol: POP3, Server Response: '-ERR invalid command', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18

 

ERROR 2

tried to download Verizon app to repair/automatically setup and get this error:

Exception: download file from https://www26.verizon.com/foryourhome/vzrepair/vziha/ihaemail/emailtroubleshooter.zip

to c:\users\abc\appdata\local\temp\\emailtroubleshooter.zip The remote name could not be resolved:

'www26.verizon.com'

Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: unable to setup verizon email in Vista 64 bit Windows Mail

Message 8 of 8
(1,912 Views)

Unfortunately I do not have a specific fix, as there are apparently a number of causes of that error. Here are a couple:

 

1) Having "secure password" checked on the Servers tab.

 

2) Interference from an anti-virus program. Are you using one? If so, which one? McAfee is apparently one anti-virus that causes major interference. You might try disabling the email scanning function and see if that changes anything.

 

Does this email work without trying to use SSL?

 

As to the problem with downloading that program, I am sorry, I have no idea, I would not let that program touch my PC. Just my opinion of course....

 

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

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