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Almost 3 months and my refund hasn't been issue

Posts: 1
Registered: ‎10-01-2014

Almost 3 months and my refund hasn't been issue

Message 1 of 2

I cancelled all my services at the beginning of august and I was promised to get my refund 15 days after I cancelled my service.  I called after 15 days and the representative toldme to wait at the end of the cycle after my final bill.  I called latter at the begining of September after my final bill and the representative told me the same story: wait 15 days more...  It is October and I have not received my refund. I have never had any problem with verizon but this kind of service make me thing about the honorability of the company.

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Almost 3 months and my refund hasn't been issue

Message 2 of 2

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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