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Anyone in NoVA/DMV area having issues to fios gigabit service? (disconnections)

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evlx
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎11-22-2009

Anyone in NoVA/DMV area having issues to fios gigabit service? (disconnections)

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I've been disconnecting for the last few hours every few minutes. I've contacted verizon support and they are sending a tech out to me in a few days. However, the rep i've spoked with said he was getting some error code "ONT State Out Of Service (OOS-AU) ONT: ALCLA0B44831".. any idea what this means? and what caused it?

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CRobGauth
Platinum Contributor III Platinum Contributor III
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Posts: 8,010
Registered: ‎11-04-2008

Re: Anyone in NoVA/DMV area having issues to fios gigabit service? (disconnections)

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Means either a fiber or ONT issue at your house.

Hence the reason tech has to come out to investigate.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
jonjones
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Posts: 5,320
Registered: ‎10-18-2016

Re: Anyone in NoVA/DMV area having issues to fios gigabit service? (disconnections)

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@evlx wrote:

I've been disconnecting for the last few hours every few minutes. I've contacted verizon support and they are sending a tech out to me in a few days. However, the rep i've spoked with said he was getting some error code "ONT State Out Of Service (OOS-AU) ONT: ALCLA0B44831".. any idea what this means? and what caused it?


It’s saying your Alcatel ont is kaput. Reason could be a faulty line, a faulty battery, a electrical spike, even a loose anything. Just let the tech fix it.

 

gg786
Copper Contributor
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Posts: 11
Registered: ‎09-04-2015

Re: Anyone in NoVA/DMV area having issues to fios gigabit service? (disconnections)

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Always one orr the other since they introduced 2 bandwidths.

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