$500 via promo credit when you add a new smartphone line with your own 4G/5G smartphone One Unlimited for iPhone (all lines on account req'd on plan), 5G Do More, 5G Play More or 5G Get More plans between 11/15/22 and 1/4/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. See vzw.com/bring-your-own-device for details. Excludes Verizon Prepaid plans.
try a 2nd browser, and if that doesn't work, then use the contact us link that verizon provides at the bottom of the page, and do a chat support. they seem pretty well adept at fixing issues like that.