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Note: This is my first time posting on Verizon Forums, so expect me to be noobish @ this.I apologize for any grammer mistakes, English isn't my primary language. Before making this post, i did search up "Latency" and i found about 6 other threads with the same issue and around the same time i found out about my terrible lag.
~The TRACEROUTES AND PATHPINGS ARE FROM A HARDWIRED CONNECTION~
Links:
http://www.speedtest.net/my-result/3077000702
https://us.battle.net/support/en/article/running-a-pathping-test
https://us.battle.net/support/en/article/performing-a-traceroute
I have been playing online gaming for about 5years. I have been playing World of Warcraft(MMORPG) for about 4years. My DL speed is:56 and UL speed is:35. World of Warcraft has a built in meter that tells the latency at home and world(MS). Somwhere around June 2013 my latency in game has spiked up from the normal # of 15-20 to 40-500. Through Verizon's POV this latency might seem normal. However, playing with lag everytime I play, makes me angry. After contacting Verizon about 6x i have given up hope for my issue to be solved. The lag affects and limits the things i can do when playing the game. My connection is fine for everything else. It just happens to be World of Warcraft where the issues come in. I have done multiple Pathpings and Traceroutes to identify the issue.Aside, I have done multiple troubleshooting steps for both Verizon and Blizzard. After contacting Blizzard technicians, they have told me that the issue is through verizon's end. When i contact verizon , i get the same story over and over again. " There is nothing we can do!" I have actually talked to very unprofessional verizon representatives and have considered swapping ISP. However, let us be realistic-> Verizon is the best and no other company offers the same DL + UL. I have also considered uprgading to the 75/35 because Xbox One/PS4 is around the corner and adding another device that uses internet will be the ideal thing to do. I can't imagine if I will have these latency issues on my Xbox One.
Enough of the chat, i will link couple trace routes and path pings.
Traceroute(Around June):
Tracing route to 63.240.161.189 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 7 ms 7 ms L100.LSANCA-VFTTP-70.verizon-gni.net [96.229.205.1]
3 11 ms 12 ms 12 ms G0-14-1-4.LSANCA-LCR-21.verizon-gni.net [130.81.189.240]
4 12 ms 9 ms 10 ms so-4-1-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.151.246]
5 10 ms * 10 ms 0.xe-3-0-0.BR3.LAX15.ALTER.NET [152.63.114.241]
6 9 ms 10 ms 9 ms 192.205.35.161
7 62 ms * 66 ms cr1.la2ca.ip.att.net [12.122.82.246]
8 63 ms * 63 ms cr1.slkut.ip.att.net [12.122.30.29]
9 75 ms 72 ms 76 ms cr2.dvmco.ip.att.net [12.122.30.26]
10 76 ms 74 ms 72 ms cr1.cgcil.ip.att.net [12.122.31.86]
11 69 ms 71 ms 199 ms gar18.cgcil.ip.att.net [12.122.99.21]
12 70 ms 72 ms 62 ms 12.122.251.18
13 71 ms 72 ms 71 ms 63.240.130.206
Tracing route to 63.240.161.189 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 7 ms 6 ms L100.LSANCA-VFTTP-70.verizon-gni.net [96.229.205.1]
3 8 ms 12 ms 11 ms G0-5-3-0.LSANCA-LCR-21.verizon-gni.net [130.81.185.4]
4 93 ms 49 ms 10 ms so-6-0-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.124]
5 11 ms 9 ms 9 ms 0.xe-3-0-0.BR3.LAX15.ALTER.NET [152.63.114.241]
6 11 ms 9 ms 9 ms 192.205.35.161
7 69 ms 71 ms 69 ms cr1.la2ca.ip.att.net [12.122.82.246]
8 67 ms 67 ms 66 ms cr1.slkut.ip.att.net [12.122.30.29]
9 70 ms 71 ms 72 ms cr2.dvmco.ip.att.net [12.122.30.26]
10 70 ms 71 ms 72 ms cr1.cgcil.ip.att.net [12.122.31.86]
11 160 ms 127 ms 107 ms gar18.cgcil.ip.att.net [12.122.99.21]
12 196 ms 226 ms 377 ms 12.122.251.18
13 69 ms 76 ms 70 ms 63.240.130.206
RECENT TRACEROUTES
Traceroute1:
Tracing route to 12.129.209.68 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 7 ms 7 ms L100.LSANCA-VFTTP-70.verizon-gni.net [96.229.205.1]
3 18 ms 12 ms 11 ms G0-5-3-0.LSANCA-LCR-22.verizon-gni.net [130.81.185.2]
4 13 ms 9 ms 20 ms ae2-0.LAX01-BB-RTR2.verizon-gni.net [130.81.22.238]
5 7 ms 9 ms 10 ms 0.xe-8-1-0.BR3.LAX15.ALTER.NET [152.63.115.69]
6 55 ms 49 ms 77 ms 192.205.35.161
7 12 ms 12 ms 17 ms cr2.la2ca.ip.att.net [12.122.84.70]
8 9 ms 12 ms 11 ms gar29.la2ca.ip.att.net [12.122.129.241]
9 9 ms 9 ms 14 ms 12-122-254-238.attens.net [12.122.254.238]
10 17 ms 14 ms 15 ms mdf001c7613r0003-gig-12-1.lax1.attens.net [12.129.193.254]
Traceroute2:
Tracing route to 12.129.209.68 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 6 ms 8 ms L100.LSANCA-VFTTP-70.verizon-gni.net [96.229.205.1]
3 12 ms 11 ms 10 ms G0-5-3-0.LSANCA-LCR-22.verizon-gni.net [130.81.185.2]
4 38 ms 13 ms 11 ms ae0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.22.246]
5 9 ms 10 ms 9 ms 0.xe-9-1-0.BR3.LAX15.ALTER.NET [152.63.115.65]
6 12 ms 15 ms 11 ms 192.205.35.161
7 12 ms 14 ms 14 ms cr2.la2ca.ip.att.net [12.122.84.70]
8 77 ms 13 ms 39 ms gar20.la2ca.ip.att.net [12.122.128.181]
9 12 ms 12 ms 13 ms 12-122-254-238.attens.net [12.122.254.238]
10 12 ms 11 ms 12 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
________________________________________________________________________________
Pathping(Conducted on 11/3/13):
Tracing route to 12.129.209.68 over a maximum of 30 hops
0 Angel-HP.home [192.168.1.2]
1 Wireless_Broadband_Router.home [192.168.1.1]
2 L100.LSANCA-VFTTP-70.verizon-gni.net [96.229.205.1]
3 G0-5-3-0.LSANCA-LCR-22.verizon-gni.net [130.81.185.2]
4 ae0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.22.246]
5 0.xe-9-1-0.BR3.LAX15.ALTER.NET [152.63.115.65]
6 192.205.35.161
7 cr1.la2ca.ip.att.net [12.122.82.246]
8 gar29.la2ca.ip.att.net [12.122.129.241]
9 12-122-254-238.attens.net [12.122.254.238]
10 mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
11 * * *
Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Angel-HP.home [192.168.1.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
0/ 100 = 0% |
2 213ms 9/ 100 = 9% 9/ 100 = 9% L100.LSANCA-VFTTP-70.verizon-gni.net [96.229.205.1]
0/ 100 = 0% |
3 13ms 0/ 100 = 0% 0/ 100 = 0% G0-5-3-0.LSANCA-LCR-22.verizon-gni.net [130.81.185.2]
0/ 100 = 0% |
4 15ms 2/ 100 = 2% 2/ 100 = 2% ae0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.22.246]
0/ 100 = 0% |
5 16ms 1/ 100 = 1% 1/ 100 = 1% 0.xe-9-1-0.BR3.LAX15.ALTER.NET [152.63.115.65]
0/ 100 = 0% |
6 16ms 0/ 100 = 0% 0/ 100 = 0% 192.205.35.161
100/ 100 =100% |
7 --- 100/ 100 =100% 0/ 100 = 0% cr1.la2ca.ip.att.net [12.122.82.246]
0/ 100 = 0% |
8 --- 100/ 100 =100% 0/ 100 = 0% gar29.la2ca.ip.att.net [12.122.129.241]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% 12-122-254-238.attens.net [12.122.254.238]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
_________________________________________________________________________________
Trace complete.
I had a pathping from June, can't find it anywhere..
Thank you ahead of time! I hope my issue is fixed because i can't stand it anymore.
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I'm a gamer and I seem to have the same issue as you. They keep telling me the same thing over and over as well. It's becoming extremely irritating. They tell me the same thing, that it has to do from Verizon's Central Office, but it's still unresolved.
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You don't understand how irritated I am. Everytime i log ingame i start a normal "ms". I step into an arena game, my latency spikes up making my character run in place for about 4-6 seconds. I decided to keep it cool and expected it to eventually fix itself. Its been 5 months now, and the problem persists. I hope they fix this issue!