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I've removed the battery from the unit and yet it continues to beep. Pressing the 'silent alarm' button does nothing. How do I silence this thing?
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I understand your scenario -- I am in the same situation. I have internet and TV only, no phone and thus really don't need to the BBU. I found that I couldn't get the alarm to shut up and keep it that way (any power blip, etc. seemed to result in the power supply alarm re-enabling again). I finally gave in and spent the $15 for a battery and have had peace and quiet ever since -- some "technology" problems just aren't worth solving. 🙂
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In short... Replace the battery with a new one. You can obtain ne online from a number of retailers or from a local "battery warehouse" or similar battery store. I believe my last one cost me about $15 (the battery it replaced had lasted about 5-6 years under "unheated/uninsulated garage" type conditions (cold in the winter and very warm in the summer).
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Thanks for the reply. I should have stated, though, that I don't need battery backup for my home phone. Some Verizon help page told me I could remove the battery and or simply hit the alram slience button. Neither work. I'd simply like to silence the **bleep** alarm.
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Try to power unit off and back on. Then try alarm silence button.
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I understand your scenario -- I am in the same situation. I have internet and TV only, no phone and thus really don't need to the BBU. I found that I couldn't get the alarm to shut up and keep it that way (any power blip, etc. seemed to result in the power supply alarm re-enabling again). I finally gave in and spent the $15 for a battery and have had peace and quiet ever since -- some "technology" problems just aren't worth solving. 🙂
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You could have Verizon replace your current bbu and power supply with a power adapter and you will no longer have an issue with the bbu beeping.
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Thanks for the help.
I engaged in an online chat with Verizon - assuming offshore. In the end they told me to get a new battery. I found it hard to beleive I couldn't talk with someone about this. It's a VERY poor design that requires a customer to periodocally replace a battery every 2-3 years - all for providing backup power for the land line. Which I don't need! Hello? Cell phones anyone?
I told him to schedule a technician to come to my house to pull everything out. He responded that he'd send me a new battery. Good answer, I'd say.
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I'm probably jinxing myself, but I have had my battery for over 8 years and never had an issue.