Please provide a transcript of the telephone conversation of my original order on November 18, 2013.
It was my understanding that I was signing up for 15/5 Fios Internet only.
No-contract, month to month service for $45.99 per month. Guaranteed for 12 months.
Plus a $79.99 installation fee to be paid over 3 months.
When I called after receiving my first bill, I was told that was impossible.
That Internet only service was more than that. The CSR suggested that perhaps
the first person added telephone service and a service commitment to get the
order into the computer. The second CSR suggested that the only way to
reduce my bill was to bundle it with TV, without actually getting the equipment.
None of this seems right.
What I what is $45.99 per month. Guaranteed for 12 months. No contract.
Also please waive the $79.99 installation charge. It should have been waived,
as I was with Comcast. I have also heard that if I had placed my order online,
the installation chage would have been waived. I called because I wanted dry loop DSL.
In the 3 weeks I’ve had service, I’ve had to call twice. Once to provision the ONT for Ethernet. Which should have been done during installation.
The second because of the billing.
Comcast is extremely anxious to regain me as a customer.
Hi Jimmy2013,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Jimmy2013,
After reviewing your account with your and explaining the charges, you decided to not make any changes to your service at this time. Given your decision we are now closing your Private Support Case. If you have any further questions about your account or services, please make a new post and we will be happy to assist you.
-Adam_VZ
Start a new topic or ask questions in the open forum.
