Can anyone help with trace route

[jt881]

I am getting poor download speeds.  Ran some traces and this is what I got.  Seems like there is a problem at alter.net which is Verizon's netowork.  How do I get this fixed?

Tracing route to atlanticmetro.com [204.145.69.1]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.8.1]

  2     7 ms     7 ms     8 ms  L100.NYCMNY-VFTTP-223.verizon-gni.net [{edited for privacy}

  3    10 ms    11 ms    11 ms  G0-14-1-7.NYCMNY-LCR-21.verizon-gni.net [130.81.

133.244]

  4     7 ms     8 ms     8 ms  so-5-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81

.22.16]

  5    11 ms    12 ms    11 ms  0.xe-9-0-0.BR3.NYC4.ALTER.NET [152.63.23.181]

  6    59 ms   196 ms   207 ms  204.255.168.194

  7    39 ms    41 ms    49 ms  atlantic-metro-com.tengigabitethernet6-3.ar8.nyc

1.gblx.net [159.63.51.6]

 8    38 ms    47 ms    39 ms  ve240.csr1.lga1.amcbb.net [108.60.132.121]

 9    49 ms    40 ms    48 ms  www.atlanticmetro.net [204.145.69.1]

Trace complete.

Tracing route to towerstream.com [184.168.27.48]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.8.1]

  2     6 ms     8 ms     7 ms  L100.NYCMNY-VFTTP-223.verizon-gni.net {edited for privacy}

  3    13 ms    14 ms    17 ms  G0-14-1-7.NYCMNY-LCR-22.verizon-gni.net [130.81.

133.246]

  4    10 ms     8 ms     8 ms  ae2-0.NY5030-BB-RTR1.verizon-gni.net [130.81.199

.178]

  5    12 ms    12 ms    10 ms  0.xe-10-1-0.BR1.NYC1.ALTER.NET [152.63.18.225]

  6     *        *        *     Request timed out.

  7    83 ms    82 ms    81 ms  phn-edge-06.inet.qwest.net [205.171.12.146]

  8    82 ms    84 ms    83 ms  63-234-235-102.dia.static.qwest.net [63.234.235.

102]

  9    82 ms    84 ms    81 ms  be38.trmc0215-01.ars.mgmt.phx3.gdg [184.168.0.69

]

 10    82 ms    81 ms    82 ms  be38.trmc0215-01.ars.mgmt.phx3.gdg [184.168.0.69

]

 11    83 ms    84 ms    84 ms  ip-97-74-255-129.ip.secureserver.net [97.74.255.

129]

 12    82 ms    81 ms    82 ms  p3nw8shg341.shr.prod.phx3.secureserver.net [184.

168.27.48]

Trace complete.

Tracing route to optimum.com [66.54.17.94]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.8.1]

  2     8 ms     8 ms     5 ms  L100.NYCMNY-VFTTP-223.verizon-gni.net {edited for privacy}

  3    13 ms    10 ms    12 ms  G0-14-1-7.NYCMNY-LCR-22.verizon-gni.net [130.81.

133.246]

  4    10 ms    11 ms     8 ms  so-5-0-0-0.NY5030-BB-RTR1.verizon-gni.net [130.8

1.22.18]

  5    46 ms    45 ms    44 ms  0.ae2.XT3.DFW9.ALTER.NET [140.222.225.55]

  6    49 ms    47 ms    48 ms  GigabitEthernet6-0-0.GW14.DFW9.ALTER.NET [152.63

.96.65]

  7    48 ms    48 ms    51 ms  eds.com.customer.alter.net [63.125.128.110]

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10    51 ms    50 ms    48 ms  66.54.17.94

Trace complete.

[cromec]

I have the exact same issue.  I cannot run iRacing.  Look at my ping plotter.  Anyone have any ideas how to fix this?

[jt881]

Clueless phone support insists on sending a tech out to inspect my wiring when the problem is obviously on their backend.  Thankfully, I only got fios installed 5 days ago so I can cancel w/o penalty.  I have wasted way too much time on this already.