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Can't connect to a site using Single Sign on (SAML 2.0)

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GinW
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Contributor
Posts: 3
Registered: ‎03-13-2015

Can't connect to a site using Single Sign on (SAML 2.0)

Message 1 of 5
(1,851 Views)

Hi,

I can't get redirected when I try to go a secure site. I am able to access all the internet with no problem. 

I can log into the home site, no problem. Then when I clicked the link on it to gone to a secure connected website where it takes the password from the home site, it times out. I have tried every browser known.

I can connect thru a provy server, hot spot shield, another major ISP at my home, and 2 different cell data plans.

 

4 calls to FIOS, got me nowhere. Except  another of the same router (no help) and alot of promises to look into it with no callbacks.  Finally they told me it wasn't their problem, call the website. The website said they have no problems or complaints from other FIOS customers. (This is an private employer healthcare website). The only thing we figured out is that's ip is one of those very low numbers (private type according to the my research)

 

Does anyone know anything about this SAML 2.0 single-on stuff? Any help or suggestions appreciated.

 

 

4 REPLIES 4
viafax999
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,161
Registered: ‎11-10-2009

Re: Can't connect to a site using Single Sign on (SAML 2.0)

Message 2 of 5
(1,823 Views)

Solutions to many of the saml 2.0 issues here

http://wiki.servicenow.com/index.php?title=SAML_2.0_Troubleshooting

 

GinW
Contributor
Contributor
Posts: 3
Registered: ‎03-13-2015

Re: Can't connect to a site using Single Sign on (SAML 2.0)

Message 3 of 5
(1,812 Views)

Thanks for suggestion. I read that and it appears to be for the website owners errors. And they claim they have no issues on their end.

Plus I can connect with other providers that bypass the FIOS system, just not FIOS itself who claim it's not their problem.

Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Can't connect to a site using Single Sign on (SAML 2.0)

Message 4 of 5
(1,776 Views)

Is the page book marked on your computer? Try typing the page yourself to see if you can log in. Are you getting any specific errors?

GinW
Contributor
Contributor
Posts: 3
Registered: ‎03-13-2015

Re: Can't connect to a site using Single Sign on (SAML 2.0)

Message 5 of 5
(1,768 Views)

I can't access the linked website directly. When I go to the site with other ways, the address bar changes to a lot of different things but I can get in. Thru FIOS, the page just hangs at the first address and times out.

 

Only error message is err_connection timed out.

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