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Can't manage my router via app or website anymore

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Spaceboy88
Contributor
Contributor
Posts: 12
Registered: ‎08-01-2018

Can't manage my router via app or website anymore

Message 1 of 32
(13,320 Views)

For about two weeks now, I lost the ability to manage my router through the My Fios app or via Verizon.com. It used to work great but now I get the following errors:

 

Website: "There was an error in retrieving your router information."

 

App: "SSL Certificate Error"

 

Anyone else having this or know how to fix?

31 REPLIES 31
CRobGauth
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Posts: 8,010
Registered: ‎11-04-2008

Re: Can't manage my router via app or website anymore

Message 2 of 32
(13,214 Views)

Have you tried rebooting router?


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Spaceboy88
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Posts: 12
Registered: ‎08-01-2018

Re: Can't manage my router via app or website anymore

Message 3 of 32
(13,212 Views)

Yes, rebooted multiple times and no luck.

Edg1
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Registered: ‎06-24-2018

Re: Can't manage my router via app or website anymore

Message 4 of 32
(13,177 Views)

Can you log in directly by typing myfiosgateway.com or 192.168.1.1 into your browser?

Spaceboy88
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Contributor
Posts: 12
Registered: ‎08-01-2018

Re: Can't manage my router via app or website anymore

Message 5 of 32
(13,177 Views)

Yes I can only access via the IP address. 

Edg1
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Registered: ‎06-24-2018

Re: Can't manage my router via app or website anymore

Message 6 of 32
(13,168 Views)

Maybe try hard reset by holding down reset button. Deleting and reinstalling app. Then try again. 

Also are you trying to configure something specific in the router?

Spaceboy88
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Posts: 12
Registered: ‎08-01-2018

Re: Can't manage my router via app or website anymore

Message 7 of 32
(13,139 Views)

What will doing a hard reset do? Will I have to setup everything again (e.g. SSID, PW, parental controls etc?)

Edg1
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Registered: ‎06-24-2018

Re: Can't manage my router via app or website anymore

Message 8 of 32
(13,124 Views)

Yes but worth a try. And what exactly are your trying to manage from the verizon app?

Spaceboy88
Contributor
Contributor
Posts: 12
Registered: ‎08-01-2018

Re: Can't manage my router via app or website anymore

Message 9 of 32
(13,124 Views)

I mainly want to be able to do parental controls 

Edg1
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Posts: 1,985
Registered: ‎06-24-2018

Re: Can't manage my router via app or website anymore

Message 10 of 32
(13,122 Views)

Is it a newer router?  If so I'd definitely hard reset. 

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