Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Charged with Installation and Activation Fee

Reply
TLCH723
Contributor
Contributor
Posts: 2
Registered: ‎12-09-2014

Charged with Installation and Activation Fee

Message 1 of 2
(3,190 Views)

Hi

When I first ordered my FiOS services on the Nov 30th, the Activitation Fee, Installation Fee and the Router Rental Fee were waived.

 

Here is a screenshot of my order:

2014-11-30 17.00.43Block.png

 

 

Then, my order was changed automatically because FiOS Voice was not available at my address.

This is fine since I dont need Voice service anyway. Only ordered it because it was cheaper than Internet Only.

Yesterday, Dec 8th, I recieved an email containing my Billing Estimate and it charged me with the Installion, Activation and Router Rental Fee. And not to mention a higher monthly amount for the FiOS internet, 69.99 vs 74.99.

 

Here is the screenshot:

Verizon.JPG

 

 

I already spoke to a person via live chat this morning around 10AM, but they couldnt find any informations about the fee wavied and told me to email verizon after 10PM, which is ridiculous.

 

Now, can I get a person to fixed my bill before I get charged the wrong amount?

1 REPLY 1
LawrenceC
Moderator Moderator
Moderator
Posts: 11,700
Registered: ‎03-18-2013

Re: Charged with Installation and Activation Fee

Message 2 of 2
(3,171 Views)

Hi TLCH723,

Sorry you are having difficulty with your billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title