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Connection will not reach advertised speeds.

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dkd46041
Contributor
Contributor
Posts: 1
Registered: ‎11-07-2011

Connection will not reach advertised speeds.

Message 1 of 4
(1,091 Views)

Could anyone shed some light on this issue? 

I have the 15Mbps/5Mbps package with Verizon Fios, however I noticed that my speed with downloading (and possible web-surfing) is signficantly slower than either of the above speeds, whether connected using wireless or an ethernet cable.

 

When using Steam for example, I reach download rate sof about 1.2 Mbps at a friend's house.

When at my own location which uses Fios, it reaches a maximum of aroud 750 KB/s.

 

This is with multiple programs, whether it be Google Chrome, Steam, Origin, iTunes, etc.

 

Any help would be appreciated.

3 REPLIES 3
TonyaD_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 721
Registered: ‎01-06-2011

Re: Connection will not reach advertised speeds.

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(1,046 Views)
dkd46041,

 

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,


Tonya D.

doggs711
Contributor
Contributor
Posts: 3
Registered: ‎11-14-2011

Re: Connection will not reach advertised speeds.

Message 3 of 4
(992 Views)

I too have this problem. I just had the Triple play installed 11/08/11, and the internet is slower than DSL I had. The TV channel selection is slow, Had Dishnetwork and

channel selection is much faster and could access the boxes faster.

I'm wondering if I made the right choice now. I just hope I don't have to make many phone calls and not speak to someone in another country.

Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,664
Registered: ‎12-15-2010

Re: Connection will not reach advertised speeds.

Message 4 of 4
(935 Views)

It might be a good idea to consider posting up another topic so that we can better help you get to the bottom of what is going on.

 


@doggs711 wrote:

I too have this problem. I just had the Triple play installed 11/08/11, and the internet is slower than DSL I had. The TV channel selection is slow, Had Dishnetwork and

channel selection is much faster and could access the boxes faster.

I'm wondering if I made the right choice now. I just hope I don't have to make many phone calls and not speak to someone in another country.




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