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Connectivity varies/fails depending on device (gigabit home)

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Techhope
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Registered: ‎04-21-2022

Connectivity varies/fails depending on device (gigabit home)

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My MacBook Pro 2019 keeps on dropping the WIFI signal, ever since Verizon forced me to upgrade to their most recent router WiFi6E (square white tower). My iPhone, MacBook Air and Roku are maintaining the connection !! When I take my MacBook Pro (the same computer) to work, it holds the WiFi signal without a problem. I even got the unit checked. Nothing was wrong with it. This is clearly an issue of communication between this updated router and my MacPro. My MacPro worked just fine until this new router upgrade. This is my second new router and the same thing is happening! This is infuriating! There is clearly a glitch concerning this Verizon router and certain MacBook/Mac devices. It needs to addressed!
This is awful
ALL OF MY DEVICES SHOULD BE ABLE TO MAINTAIN A WIFI CONNECTION!!!
I'M PAYING MONEY FOR THIS !!!!

6 REPLIES 6
dexman
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Registered: ‎06-10-2012

Re: Connectivity varies/fails depending on device (gigabit home)

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If the MacBook Pro is connected to the router via an Ethernet cable, is it able to maintain a connection, or does it also sporadically drop? Has a topic been opened on Apple's support forums to see if they (Apple) are aware of some sort of driver incompatibility with the new router? 

got_chrome
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Registered: ‎05-24-2022

Re: Connectivity varies/fails depending on device (gigabit home)

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I have the same issue with my 2018 MacBook Pro (wireless) and my older iMac (wired ethernet). Can't use my new router had to go back to using old Verizon router. They replaced my new router, didn't matter. Been like this for a few months. The person at Verizon who looked into it said she believes it is an incompatibility issue but until enough people complain it won't be submitted as a problem for them to look into. iPhones and everything else fine.

 

Recently took my MacBook Pro to a different house that has same router and same problem. Works for a few minutes then drops connection and that's it. Unless you restart router then it will work for a couple minutes again. Very frustrating.

Cang_Household
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Posts: 1,653
Registered: ‎09-06-2020

Re: Connectivity varies/fails depending on device (gigabit home)

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Do you have SON enabled on CR1000A?

KMT-906b
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Registered: ‎06-16-2022

Re: Connectivity varies/fails depending on device (gigabit home)

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I just signed up for fios and I’m having the same problem. I’m so frustrated after spending hours on the phone and having a technician come back to my home. I work from home and am on video calls all day and it’s interfering with my work and my clients are annoyed that I get dropped from the call. 

dexman
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Registered: ‎06-10-2012

Re: Connectivity varies/fails depending on device (gigabit home)

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Was the technician able to resolve the issue, or is it still occurring? 🤔

AK11456
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Registered: ‎06-24-2022

Re: Connectivity varies/fails depending on device (gigabit home)

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(240 Views)

Hi I am having the exact same issue where Macbook Pro 2018 does not stay connected to my new FIOS router for more than 15 minutes without crashing... gonna give it one more day and then switch to Spectrum. No patience for garbage like this. 

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