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contract end in May 2014

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louie13
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎01-07-2013

contract end in May 2014

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I will not be renewing my contract as we plan on moving to another state where Verizon is not an aption,  Want to cancel with no problems.  Should I just return the equipment to the Verizon store.  How about the installed battery pack?  Does a installation person have to come to remove it.  We will be leaving in mid may and I want no problems.Thank You

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ElizabethS
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Posts: 6,227
Registered: ‎04-29-2009

Re: contract end in May 2014

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Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

cyberdome
Bronze Contributor I
Bronze Contributor I
Posts: 70
Registered: ‎01-15-2014

Re: contract end in May 2014

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as far as I remember, you only have to return the STB and the router.  The ONT and BBU stays.

Smith6612
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Platinum Contributor III
Posts: 7,664
Registered: ‎12-15-2010

Re: contract end in May 2014

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@cyberdome wrote:

as far as I remember, you only have to return the STB and the router.  The ONT and BBU stays.


You're correct.

 

For the ONT and Battery Backup Unit, they can be safely unplugged from mains power (unplug the battery, too!) if service is not going to be running off of there. Just be sure to re-connect both the Battery and Mains power before leaving a home or requesting service again.

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