Contract renewal dispute.
Aemcdowell
Newbie

I am not sure if this is the proper place for this post, but I hope someone can help. In Dec. 2016 I called Verizon regarding my rate increase. The rep stated that he could give me a discount rate. However, he did not tell me that I was being given a 2 year contract with an early termination fee. I did recieve an email, after the phone call was complete, but at no time did I agree to a 2 year contract. Can someone help me resolve this issue?

thank you

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Re: Contract renewal dispute.
MrMatthew1
Contributor - Level 1

Hi Aemcdowell,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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