Where can I find a Corporate Complaint number for an issue stemming from a Fios Account? I have a serious issue that needs to be resolved in a timely manner. I have tried addressing my issue with Customer Service and they are apparently unable to assist.
Based on other posts requesting similar on this forum, I assume that i will be prompted for an explaination. I appologise now. I can be long winded.
In early/mid 2017, after a very bad customer service experience, I chose to terminate my Fios service. It was within my contract time so expectedly, I was required to pay an early termination fee of $160. The fee was paid and the account was closed shortly thereafter with a $0 balance. I chose to try Spectrum after promises of comperable tv and internet services (i think we all know how that ended). After only a few months, I decided to revisit the idea of getting my service through Verizon. I made the call and an arrangement was made to reestablish services with Verizon. As part of that arrangement, I was promised reimbursement of the afforementioned early termination fee once I had maintained my new service for a few months. Months came and went, and after a reasonable amount of time, I made contact with Verizon to initiate the reimbursement. After a few days and a few phone calls, the reimbursement was processed and the funds credited to the new Fios account as arranged. Now, fast forward a few months and in around the beginning of february, I recieved a bill under the old account for the amount of $160. I contacted Verizon to inquire about this bill and it was discovered that they had erronously credited both my new fios account and my bank account with the refund. Once the duplicate refund was verified with my bank, I repaid the excess $160. in full, bringing the long since closed account back to a $0 balance. About a week later, I recieved a letter, dated 1 day after that overage was repaid, from the North Shore Collection Agency demanding payment of the $160. I recalled Verizon in an attempt to clarify and resolve the issue in fears that this issue would make it to my credit report and adversly effect my credit rating. After being bounced from one representative to another, and successfully enduring hold times in excess of 1 hour, I spoke with a woman who explained that my account was showing that everything was fine, that the balance was showing repaid, and that I should not have any further issues. She also advised me that nothing had been credit reported so I should have no issues on that front. She then advised me that she would forward me to the department that reports these issues to Collections so that I could make sure there would be no further contact from the Collection agency. Once on the line with this next department, I was informed that they only dealt with the Wireless accounts and that she would, once again, transfer me to the appropriate department.. Transfer made... estimated wait time: Excess of 1 hour... I dont know about the rest of the population, but I feel I expressed myself with dignity and maintained extreme patience with everyone I dealt with, but I simply could not sit on hold for yet another hour. I disconnected my call, comfortable in the knowledge that Verizon's error would not end up as a strike on my credit. Imagine my surprise when today, I recieve word that the Verizon account was now listed as a "Charge Off" on my credit report. in case anyone is not familliar with the term: When a creditor notifies credit bureaus that it has charged off a debt, it means the creditor has given up on trying to collect an unpaid debt. A charge off is a negative mark on your credit report.
Hi SKAustin,
As this is a peer-to-peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help resolve your issue.
Too long to quote.
there is knowledge that only the original creditor can make that charge off claim and not the collection agency. However you could dispute the item with the credit bureaus and SHOW THEM YOUR PROOF and when they contact Verizon with that proof it will be removed.
another good thing to do is I would look for a home or an expensive car and if you get turned down for the loan, Verizon would have to pay treble damages. Get a $200,000.00 Car and denied you can get $600,000.00 but it will get their attention.
just google all the fun you can have.
Start a new topic or ask questions in the open forum.
