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Customer response after storm is terrible

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Dmitry-PA
Contributor
Contributor
Posts: 1
Registered: ‎03-04-2018

Customer response after storm is terrible

Message 1 of 3
(940 Views)

My fios box seemed to have gone out after 3/2/18 storm on the east coast. Tried calling and chatting with customer service. Spent 2 hours on hold last night about another 4 this morning. Got as far as chatting with someone who sent me a secure link to a chat room to schedule an appt, but could not get anyone from Verizon to complete request. Simply unreal customer care! 

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PLaw
Contributor
Contributor
Posts: 2
Registered: ‎03-04-2018

Re: Customer response after storm is terrible

Message 2 of 3
(925 Views)

I was able to get a service appointment this morning using live chat. Good luck.

KH-OrnEsh
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Posts: 2,401
Registered: ‎03-10-2011

Re: Customer response after storm is terrible

Message 3 of 3
(910 Views)

This issue has been escalated to a Verizon agent.

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