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Direct TV Charges

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avance
Contributor
Contributor
Posts: 1
Registered: ‎02-20-2014

Direct TV Charges

Message 1 of 5
(1,304 Views)

I switched from Direct Tv to Fios a month ago. Apon switching, the rep told me that Direct TV would be cancelled as soon as Fios started. I now see (in my bill) that that was not the case. When I called about the Direct TV charges, I was told to take it up with Direct TV. I called Direct TV to cancel and get my account credited, but all they could do was cancel the account. They told me to talk to Verizon about crediting the account as you were the ones that provided the misinformation. I am now being told that you cannot help me either. I would have loved to cancel Direct TV a month ago to save myself this trouble and money, but I was told that it would be handled. I would never willingly pay for two services while only using one. I need you (Verizon) to right this wrong as it was your side that provided the misinformation that led to the extra charges.

 

PS: I was told to submit an online complaint. This is the closest I could come to that.

4 REPLIES 4
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Direct TV Charges

Message 2 of 5
(1,294 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,232
Registered: ‎04-10-2013

Re: Direct TV Charges

Message 3 of 5
(1,241 Views)

Hello, 
Since we have not heard back from you, we have closed out your support case. If you have any additional questions feel free to post or create a new thread. Thank you. 
-Amanda_M

alicats001
Contributor
Contributor
Posts: 1
Registered: ‎12-01-2015

Re: Direct TV Charges

Message 4 of 5
(1,060 Views)

Direct TV just un-bundled me and I am getting ripped off. Been bundled since Dec. 20, 2010. Got in-bundled effective Nov 15, 2015. I have NEVER had a month where I did not pay for Direct TV however when it un-bundled I am charged twice in the same month, once by Direct TV and once by Verizon. They explain that Verizon paid in advance and billed me a month later and Direct TV bills in advance and that is why I owe twice this month   BUT   There was never ever a month when I did not pay charges so I evidently was charged twice for the same month when I started. RIP OFF

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Direct TV Charges

Message 5 of 5
(1,029 Views)

Hello alicats001

 

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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