Dropped TV and Need Help Adding My Own Router

two_pancakes · ‎10-02-2018

I followed the steps in the guide to using your own router with Verizon Fios (which is very helpful and well written, thank you). However, I'm having throuble getting a signal from the ethernet port coming from the ONT. My Verizon router currently uses a COAX cable. After I release the DHCP lease and unplug the Verizon Router and plug my router or laptop into the ethernet port on the ONT nothing happens, the lights on either end of the port don't light up and I can't get Internet. Any suggestions?

CRobGauth · ‎11-04-2008

You have to contact support to have them move your internet service from coax to Ethernet.

Try twitter @verizonsupport

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

View solution in original post

CRobGauth · ‎11-04-2008

You have to contact support to have them move your internet service from coax to Ethernet.

Try twitter @verizonsupport

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

two_pancakes · ‎10-02-2018

Thank you!

Dropped TV and Need Help Adding My Own Router

Dropped TV and Need Help Adding My Own Router

Re: Dropped TV and Need Help Adding My Own Router

Re: Dropped TV and Need Help Adding My Own Router

Re: Dropped TV and Need Help Adding My Own Router

The following videos were produced by users like you!

{{slide.title}}

Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.