Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu

Dropping connection same time every evening

Reply
TigerRider
Contributor
Contributor
Posts: 3
Registered: ‎03-09-2015

Dropping connection same time every evening

Message 1 of 2
(1,059 Views)

Lately my quantum router--or somewhere else between there and Verizon, has been losing the FiOS connection.  Unlike other posters the connection does not restore itself after time: I've tried the next day and no connection.

 

What does work, unfailingly, is for me to hike down to the basement, unplug the router for 30 seconds, plug it back in, and wait for it to reestablish connection with Verizon servers.  Unfortunatly this happens almost every evening around 6 PM and on Friday and Saturday more than once.  I can't help note that it would be to Verizon's advantage to have users drop off during peak load times, whether they want to or not.  I will say that when I restart the router and resume connection the speed is astonishly fast (great wireless router when it's working: 50/50+ speeds).

 

Is there anything I can do, besides curse the fates when I'm right in the middle of something and hike two flights of stairs? To keep my connection during these peak usage times?

1 REPLY 1
Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Dropping connection same time every evening

Message 2 of 2
(1,011 Views)

Which router do you have? Are you on coax or ethernet? Is the internet light going off or changing to a color other than green? What does the computer say when you lose the internet?

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title