Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Equipment Return - need a label

Posts: 2
Registered: ‎06-14-2009

Equipment Return - need a label

Message 1 of 2

I purchased a new router that came today (Model G3100).  I want to return my old Verizon router that I have been renting from Verizon for a long time.  There is no return label in the box and I can't seem to get a hold of anyone on the phone.  I waited an 1:06 and then got disconnected.  Frustrating.


What is the process for returning my old router?  What is the process for ensuring that I am no longer billed for the old router rental without using the phone to contact customer support?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Equipment Return - need a label

Message 2 of 2

Did you purchase from Verizon?

Check your online account to see what it shows.

You can also reach out to verizon support on twitter @verizonsupport

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title