Fios app on iPhone not working

[langteach]

Good morning,

I had a very hard time getting into My Fios app on my iPhone. I am finally in by changing the password, but now I get routed to the "Support" page of My Plan with an orange message at the bottom "We are sorry, we are unable to process your request. Please try again later."

I am almost 70 years old and none of this is intuitive to me. I don't know what to do or how to see what is going on with my plan. When I go to the website, all I can see is my Verizon Wireless plan, but nothing about the Fios TV or internet.

Any suggestions on how to proceed would be appreciated.

Thank you. 

[LawrenceC]

Hi langteach,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.