$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on One Unlimited for iPhone (all lines on account req'd on plan), 5G Do More, 5G Play More or 5G Get More plans req'd. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req's are no longer met. See vzw.com/bring-your-own-device for details. And for a limited time, we’ll waive your activation fee when you order through vzw.com or My Verizon app. You’ll see the one time charge waived as your “Due Today” amount at checkout.
I had a very hard time getting into My Fios app on my iPhone. I am finally in by changing the password, but now I get routed to the "Support" page of My Plan with an orange message at the bottom "We are sorry, we are unable to process your request. Please try again later."
I am almost 70 years old and none of this is intuitive to me. I don't know what to do or how to see what is going on with my plan. When I go to the website, all I can see is my Verizon Wireless plan, but nothing about the Fios TV or internet.
Any suggestions on how to proceed would be appreciated.
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.