Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu

Fios available to my next door neighbor but not to me!!!!!

Posts: 1
Registered: ‎01-23-2018

Fios available to my next door neighbor but not to me!!!!!

Message 1 of 2

Hi, I just moved into my an apartment confident that I will have internet soon thereafter. Verizon Fios is widely available in my city and I saw no reason for concern.


Also I moved into an apartment that has attached houses and my next door neighbor, literally 10 feet away from me, has Verizon Fios. But.......


Nothing!! Website shows up that Verizon Fios isn't available in my area, and the first CSR I called said my whole neighborhood isn't available. But that isn't true, since many of my neighbors have Fios, and my next door neighbor also does!!! So...


I called again, this time getting a CSR that said he sees that my neighbor has it.... and doesn't know why I'm showing up as unavailable.... Said he'll forward my request... but nothing!!! Never got contacted again after that, and I'm still Sitting here waiting for internet.


Please, if anyone can help. Who should I contact, or what can  do to get this set up?



Moderator Moderator
Posts: 2,443
Registered: ‎07-06-2016

Re: Fios available to my next door neighbor but not to me!!!!!

Message 2 of 2
This issue has been escalated to a Verizon agent.
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title